Debt Recovery Field Agent

• Visiting debtor’s properties to arrange payments of outstanding debts
• Taking payments and setting up repayment plans
• Educating debtors on the potential consequences of non-payment
• Making enquiries with neighbours if debtor’s have moved or left a property
• Completing reports about your visit, along with any necessary paperwork
• Liaising with the office team regarding cases assigned to you
• Working alone in different geographical areas each day
• Updating case files on a bespoke IT system with clear information and precise details
• Prompt and efficient response to queries to debtors and clients
• Identification of opportunities to add value to services provided for clients

• Previous face to face collections experience is essential
• Excellent communication and problem-solving skills
• Must be IT literate with a good understanding of Word and Excel
• A full UK Drivers Licence is essential
• Firm manner, exact and knowledgeable information transfer
• Opportunity to negotiate and settle payment options with individuals
• Organised, accurate and comfortable working alone
• Pro-active Self-starter with an excellent attention to detail

Knowledge of payment processing

• Target based uncapped bonus scheme
• Monday – Friday schedule (36.5 hours per week)
• 30 days holiday (including Bank Holidays)
• Employee Assistance Programme
• Free parking
• Company social events
• Full training provided
• Career development and progression opportunities