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Debt Recovery Agent

United Kingdom, Liverpool 26250.00 - 30385.00 GBP / Year · Job Posted March 02, 2026
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Job Description

Ardent Credit Services Ltd is expanding so why not join us as a Debt Recovery Agent, in our Kirkby, Knowsley contact centre. We are a multi award winning debt recovery and credit management services provider who operate in both the consumer and commercial sectors. We are proud to work on behalf of some of the world’s largest creditors and even prouder of our friendly working environment. It is hard work and can be difficult at times but also rewarding when we achieve the right outcome for customers whilst working towards KPI’s. It’s not for everyone, but you can make a real impact on people’s lives.

Job Responsibility

  • Communicate with customers through incoming and outgoing telephone calls
  • Supporting customers to pay off their debts in a practical and affordable way
  • Aim to understand customers individual circumstances by asking questions ensuring that the customers best interests are met
  • Work towards KPI’s

Requirements

  • Excellent written and verbal communication skills
  • understanding of vulnerable customers and how to identify them
  • understanding of FCA guidelines
  • Good telephone manner
  • Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot
  • Good IT skills, with knowledge of Excel and confidence
  • Minimum 1 years Collection experience

What we offer

  • Cycle to Work scheme
  • Electric Car scheme
  • Dental and Health Plans
  • Company Pension
  • Life Insurance
  • Colleague Assistance Program
  • Discounts on shopping, days out, restaurants, cinema, holidays
  • Free on-site parking
  • Bike storage
  • Shower facilities
  • Personal development opportunities
  • Global career path

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