Debt Controller Job at DAC Beachcroft

Job Description

We are seeking an experienced and motivated Debt Controller to join our Finance team on a 6 month fixed term contract. This is a fantastic opportunity for a highly organised professional who thrives in a target-driven environment and enjoys building strong relationships with both internal and external stakeholders. As a Debt Controller, you will play a key role in managing and recovering outstanding debt across the firm. Through proactive communication, problem-solving, and effective stakeholder management, you will ensure debts are collected efficiently, helping to support the firm's financial performance and minimise risk. Working as part of our Debt Recovery team, you will collaborate closely with Partners, Lawyers, Clients, and Finance colleagues to resolve payment issues, improve collection processes, and deliver an exceptional level of service.

Job Responsibility

Manage a portfolio of outstanding debt to support cash collection targets and reduce aged debt
Conduct a high volume of outbound calls and emails to clients regarding outstanding invoices
Build and maintain effective relationships with Partners, Lawyers, and Clients to facilitate debt recovery
Deliver a professional and customer-focused approach while managing sensitive collection conversations
Investigate and resolve payment delays by liaising with internal departments and identifying root causes
Attend internal and external stakeholder meetings to discuss debt recovery strategies and account management
Prepare and distribute monthly statements of account using Excel
Maintain accurate records, notes, and activity updates within the 3E system
Develop and implement collection strategies to maximise recoveries and minimise overdue balances
Ensure all collection activities are completed in line with company procedures and service standards

Requirements

Previous experience within Debt Collection, Debt Recovery, Credit Control, or Accounts Receivable
Strong customer service and stakeholder management skills
Excellent verbal and written communication abilities
Proven ability to manage a high-volume workload and achieve collection targets
Strong organisational skills and attention to detail
Ability to work independently and use initiative to resolve issues
Excellent numerical and analytical skills
Proficient in Microsoft Office, particularly: Excel
Pivot Tables
VLOOKUP/XLOOKUP
Reporting and data analysis
Flexible and proactive approach to work

Nice to have

Experience within a legal, professional services, or insurance environment
Knowledge of insurance collections
Experience managing bad debt recovery
Familiarity with Elite 3E or similar legal finance/accounting systems
Experience working with complex debt portfolios

What we offer

High levels of flexibility and a great work life balance
A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

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Debt Controller

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