Debt Collections Agent

Join us as at Phillips and Cohen Associates (UK) Ltd as a Customer Service Advisor, which we call ‘Estate Care Specialist’ in our Manchester contact centre. We work on behalf of over 70 of the UK’s largest creditors supporting customers to resolve accounts through probate. On a day-to-day basis you will be engaging with both our clients and customers to provide a ‘Best in Class’ service, whilst adhering to our core values of Compassion, Compliance, Commitment & Innovation. We are looking for 10 people to join us on our next available start dates of the 1st June 2026 where you will be enrolled onto our 3-week training plan. We have full time roles available working: Monday – Thursday (alternating 8am-4pm and 12pm-8pm) Friday (alternating 8am-3.30pm and 10am-5.30pm) Saturday (9am-1pm – working one in four Saturdays). Hybrid Working Opportunities: We find people learn best in person, so we start with everyone based in our office in Salford Quays, M5 3EF. We also operate a hybrid working pattern which allows colleagues to have a great work life balance with the opportunity to work from office and home for part of the week once achieving core competencies. When you are in the office, getting here is easy, with Exchange Quay tram stop 2 minutes’ walk away, we provide free on-site parking, bike storage and shower facilities.