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Debt Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Finance

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Contract Type:
Not provided

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Salary:

33450.00 GBP / Year
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Job Description:

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.

Job Responsibility:

  • Provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances
  • Maintain detailed case records
  • Keep up to date with legislation, policies, and procedures
  • Undertake appropriate training
  • Conduct detailed interviews to understand clients’ financial problems
  • Research options and help clients make informed decisions
  • Ensure income maximisation
  • Provide ongoing casework support
  • Act on behalf of clients where necessary
  • Complete continuous professional development
  • Contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency

Requirements:

  • Ability to give accurate, personalised advice and support clients to make informed decisions
  • Experience carrying out detailed casework and acting on behalf of clients when needed
  • Strong record keeping, with case notes completed to required standards and deadlines
  • Commitment to keeping debt advice training up to date
  • Good teamwork and the ability to manage your own workload while meeting targets
  • Commitment to following organisational policies and procedures
  • Commitment to working in line with Toynbee Hall’s values: Inclusive, Courageous, Empowering
What we offer:
  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
  • After 2 years: +3 extra days of leave
  • After 3 years: +1 additional day
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
  • Enhanced Sick Pay
  • Enhanced Maternity & Paternity Leave
  • Employee Eyecare Vouchers
  • Employee Assistance Programme
  • Mental Health First Aid
  • Tenancy Deposit Scheme
  • Interest-Free Season Ticket Loan
  • Cycle to Work Scheme
  • Charity Mentoring Network
  • Westfield Healthcare Cash Plan
  • Perk Box

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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