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Debt Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

33450.00 GBP / Year
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Job Description:

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

Job Responsibility:

  • To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances
  • To maintain detailed case records, and keep up to date with legislation, policies, and procedures
  • as well as undertaking appropriate training
  • Conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions
  • Ensuring income maximisation and providing ongoing casework support, acting on behalf of clients where necessary
  • Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures
  • Completing continuous professional development and contributing to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency

Requirements:

  • Ability to give accurate, personalised advice and support clients to make informed decisions
  • Experience carrying out detailed casework and acting on behalf of clients when needed
  • Strong record keeping, with case notes completed to required standards and deadlines
  • Commitment to keeping debt advice training up to date
  • Good teamwork and the ability to manage your own workload while meeting targets
  • Commitment to following organisational policies and procedures
  • Commitment to working in line with Toynbee Hall’s values: Inclusive – open-minded, transparent, collaborative
  • seeking fresh and alternative perspectives. Courageous – principled, ambitious, and acting with integrity. Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.
What we offer:
  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
  • After 2 years: +3 extra days of leave
  • After 3 years: +1 additional day
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
  • Enhanced Sick Pay
  • Enhanced Maternity & Paternity Leave
  • Employee Eyecare Vouchers
  • Employee Assistance Programme
  • Mental Health First Aid
  • Tenancy Deposit Scheme
  • Interest-Free Season Ticket Loan
  • Cycle to Work Scheme
  • Charity Mentoring Network
  • Westfield Healthcare Cash Plan
  • Perk Box

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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