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To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.
Job Responsibility:
Provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances
Maintain detailed case records
Keep up to date with legislation, policies, and procedures
Undertake appropriate training
Conduct detailed interviews to understand clients’ financial problems
Research options and help clients make informed decisions
Ensure income maximisation
Provide ongoing casework support
Act on behalf of clients where necessary
Complete continuous professional development
Contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency
Requirements:
Ability to give accurate, personalised advice and support clients to make informed decisions
Experience carrying out detailed casework and acting on behalf of clients when needed
Strong record keeping, with case notes completed to required standards and deadlines
Commitment to keeping debt advice training up to date
Good teamwork and the ability to manage your own workload while meeting targets
Commitment to following organisational policies and procedures
Commitment to working in line with Toynbee Hall’s values: Inclusive, Courageous, Empowering
What we offer:
25 days of annual leave, plus 3 additional days for our Christmas shutdown
After 2 years: +3 extra days of leave
After 3 years: +1 additional day
After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%