Debit Card and Transactional Services Manager, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job offer has expired

Job Description:

The Manager of Debit Cards & Transaction Services will lead the product ownership, and operational management of debit card programs and transaction services for the bank’s Liabilities business under the Retail Products, International Wealth and Premier Banking. This role requires deep expertise in international schemes and local payment network schemes, payment rules & standards, and Bank Negara Malaysia (BNM) regulations. The ideal candidate will have strong product management, technical, and operational risk management skills, ensuring seamless, secure, and customer-centric payment solutions for high-net-worth clients.

Job Responsibility:

Oversee the entire debit card product lifecycle, including design, pricing, and enhancements, specifically for Premier and Advance customer segments
Collaborate with marketing and proposition teams to develop a comprehensive product strategy tailored for affluent client
Ensure compliance with local and international payment schemes’ rules, including BNM’s policies
Monitor changes in scheme rules, regulatory guidelines and conduct gaps analysis
Work with global and local teams to implement fraud prevention and transaction monitoring measures
Work with multiple operations teams to ensure operational controls and operational efficiencies on all payments related operations
Work with risk stewards to Identify and address risks within the payments ecosystem
Maintain expert knowledge of payment schemes and manage relationships with them, ensuring compliance and performance optimization
Track key performance indicators related to debit card services and drive customer usage and growth initiatives
Enhance the experience for Premier clients by tailoring debit card benefits and integrating solutions with banking platforms
Work with customer experience teams and distribution touch-points to address customer feedback and to improve product offerings and ensure satisfaction

Requirements:

Minimum of 15 years of progressive experience in the banking, payments, or scheme industries, with a significant focus on debit cards and transaction services
Proven experience in a product management or product owner role, preferably within a large, global retail bank catering to Premier and affluent segments
Deep expertise in debit card product management systems and technical aspects
Strong understanding of the regulatory landscape for payments, banking, and debit cards, including BNM policies and guidelines
Strong knowledge of scheme rules, technical requirements and payments standards
Technical proficiency in payment processing systems
Operational risk management & controls expertise within a financial services environment, with deep understanding on fraud prevention and dispute resolution for payments related products and services
Demonstrated ability to develop and execute successful product strategies that drive business growth and customer satisfaction
Highly customer-centric with a proven ability to translate customer needs into innovative solutions and with experience in high-net-worth or Premier segments
Able to manage multiple projects at the same time whilst managing the daily operations of the business
Strong leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 06, 2025

Expiration:
August 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Debit Card and Transactional Services Manager

HSBC

Location:Malaysia, Kuala Lumpur

Category:Banking

Contract Type:Not provided