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As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.
Job Responsibility:
Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals
Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle
Requirements:
High School diploma, GED or equivalent certification
At least 1 year of experience in Process Management
At least 1 year of experience in Relationship management
Nice to have:
Bachelors Degree
2+ years of experience in Process Management
2+ years of experience in Relationship management
What we offer:
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being