Dealer Registration Clerk Job at ACV Auctions (Springfield)

Job Description

Reporting to the Front Office Manager or designated manager, the Dealer Registration Clerk registers new licensed vehicle dealers, updates registered licensed dealers, and verifies that agents are legal representatives of licensed dealerships. Maintains accurate dealer information in the computer system; provides information to managers as needed, processes credit history inquiries, and conducts periodic audits to ensure accurate and current information in accordance with corporate guidelines. Performs all duties assigned by the Front Office Manager or designated manager. Must know, practice, and ensure that company policies and procedures and state or federal laws are always followed.

Job Responsibility

Provide excellent front-line customer service
Ensure customers receive prompt, efficient, and courteous attention
Maintain a professional appearance, orderly work environment, and friendly disposition
Greet walk-in customers and direct them or announce visitors as appropriate
Answer the main phone line using professional phone etiquette
discern customer needs and respond or transfer to the correct individual or department
Resolve customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidents

Requirements

Ability to read, write, speak, and understand English
High School Diploma or GED required
Effective customer service and resolution skills required
Strong written and oral communication skills required
1–2 years of office experience preferred
Computer experience, including data entry, word processing, and scheduling required
Proficiency in Microsoft Office Suite and Salesforce CRM preferred
Bilingual communication skills preferred

Nice to have

1–2 years of office experience
Proficiency in Microsoft Office Suite and Salesforce CRM
Bilingual communication skills

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

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Dealer Registration Clerk

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