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Dealer Operations Specialist

United States, Detroit · Job Posted March 24, 2026
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Job Description

At MSX you’ll be working with dealerships to grow fixed operations profitability and increase customer retention, through exceptional experience. As a Dealership Operations Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.

Job Responsibility

  • Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals
  • Have a Consumer Mindset: Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.
  • Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities
  • Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program
  • Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities

Requirements

  • Confident and skilled communicator
  • Ability to establish rapport with others by initiating and leading conversations
  • An active listener with exception verbal and written communication skills
  • Experience in delivering data-driven presentations to all levels of dealership management
  • Previous customer service experience
  • Analytical mindset
  • Understanding of metrics and reports
  • Natural teaching approach
  • Friendly and positive attitude
  • Ability to multi-task in a busy environment
  • Able to work independently and with other team members
  • Technology savvy
  • Ability to leverage technology to have purposeful and productive remote meetings
  • Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams)
  • Passion to make a difference and succeed
  • A college degree (or are currently working toward one)
  • Background in teaching, training, or coaching
  • Experience working in fast-paced, independent roles
  • Strong organizational skills and a proactive mindset
  • Time Management
  • Self-starter
  • Previous automotive or equivalent experience
  • Knowledge of automotive Parts and Service Systems or knowledge of the dealer operating report and fixed analysis tools

Nice to have

  • Background in teaching, training, or coaching
  • Experience working in fast-paced, independent roles
  • Strong organizational skills and a proactive mindset
  • Time Management
  • Self-starter
  • Previous automotive or equivalent experience
  • Knowledge of automotive Parts and Service Systems or knowledge of the dealer operating report and fixed analysis tools
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