Dealer Engagement and Portfolio Specialist

• Support dealer and GM leadership requests on contractual changes, dealer data, and program enrollments, processing dealer contractual changes in alignment with the DSSA and state franchise statutes
• Track and update Change Requests, ensuring accurate activations, timely system updates (DNPS, CAT), zero clock violations, and on time completion in partnership with dealers, field teams, and senior specialists
• Use DCICR, DMS, e‑signature tools, and standard templates to process Change Requests, draft professional dealer correspondence, and maintain accurate electronic files, regularly reviewing DMS and SharePoint to ensure ILM compliance
• Assist with basic financial and forecast analysis to support dealer proposals, add‑point recommendations, and candidate assessments using established tools and benchmarks
• Help gather documentation and background information for Legal and other stakeholders, following defined processes and checklists
• Support training and continuous improvement by following and helping to update desk procedures and materials
• Champion GM behaviors and a culture of inclusion, respect, and collaboration

• Bachelor’s degree in Business, Management, or related field
• 2+ years of experience in a fast‑paced automotive, office management, or related business operations environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort working with databases and system‑driven workflows
• Strong attention to detail, time management, and ability to handle multiple tasks in a high‑volume environment
• Solid planning, documentation, and organizational skills with reliable follow‑through
• Strong written and interpersonal communication skills and ability to work effectively on cross‑functional teams
• Demonstrated analytical skills and interest in learning how to translate data into insights and recommendations
• Ability to handle confidential information with discretion and a high level of motivation, initiative, and ownership of work

Experience with dealer contractual processes, state franchise statutes, automotive retail operations, and/or familiarity with DCICR, DNPS, DMS, and e‑signature tools