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Storyblok Logo Storyblok · IT - Administration

Deal Operations Manager

Canada; Germany; United Kingdom · Job Posted July 03, 2026
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Job Description

Deal Operations Manager - Canada, Germany, or UK... Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond... You will be joining a growing company where you can contribute to many firsts.

Job Responsibility

  • Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling
  • Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs
  • Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths
  • Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests
  • Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions
  • Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting
  • Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes
  • Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence
  • Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk
  • Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness
  • Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions
  • Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues
  • Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records
  • Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements
  • Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction

Requirements

  • Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience
  • 5+ years in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations role, ideally in B2B SaaS
  • Hands-on experience with CPQ tooling (DealHub or comparable) and quote-to-cash / lead-to-cash processes
  • Demonstrated experience structuring and reviewing non-standard deals (multi-year, ramped, expansion, multi-product) and partnering with Sales on deal construction
  • Working knowledge of revenue recognition concepts, billing and order processes, and coordinating contract execution with Legal and Finance
  • Experience building scalable process, documentation, SLAs, and operating cadences (KPI reviews, defect logs, root-cause analysis)
  • Strong analytical skills and comfort working in Salesforce and reporting tools
  • Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking

What we offer

  • Monthly remote work stipend (home internet costs, electricity)
  • Home office equipment package right at the start (laptop, keyboard, monitor…)
  • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
  • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
  • Personal development fund for courses, books, conferences, and material
  • VSOP (Virtual Stock Option Plan)
  • The annual international team-building trip, quarterly and monthly online get-togethers
  • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
  • An international team that loves to have fun at work and works hard together to accomplish shared goals
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