Deal Desk Specialist Job at PagerDuty

Deal Desk Specialist

We are looking for a self-motivated trusted advisor to the sales management who ...

Location

United Kingdom , London

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

3 years of proven success in a Deal Desk function or other direct sales support role
MBA or Master’s Degree in Finance or Economics
Experience with Salesforce and CPQ
Strong understanding of Annual Recurring Revenue (ARR), revenue recognition and order process principles
Experience working with enterprise software sales teams
Excellent team player and effective communicator with all levels of management and cross-functional organizations
Self driven with strong business acumen, strong reporting and analytics skills, troubleshooting and problem-solving
High attention to detail is required to ensure accuracy in complex deal structures
Highly organized, customer-focused, innovative and strong attention to detail
Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter

Job Responsibility

Be the trusted advisor to the Sales leadership and team, collaborating on pricing and commercial terms for non-standard transactions
Be a subject matter expert on sales and revenue compliance policies and advise Account Executives on alternative compliant contract options
Partner with the Revenue, Finance, Legal and Sales Ops teams, to review or address revenue recognition concerns, Finance and billing issues, special terms, and pricing for non-standard deals
Own day-to-day quote management and pricing approvals, ensuring compliance with sales and business approval policies
Perform analysis on nonstandard and discounted deals
Present analyses of deals to decision-makers in a clear and concise fashion that enables them to make a quick and informed decision
Acts as a point of escalation for deal-related matters
Serve as a gatekeeper to the senior management by reviewing requests before they are escalated
Develop robust and repeatable deal processes, identifying process improvement and automation simplifying
Provide sales training and enablement of quoting, pricing and processes

Fulltime

Deal Desk Specialist

The Deal Desk team is an integral piece of Quote-to-Cash at Zuora and the Zuora-...

Location

United States , Foster City

Salary:

88000.00 - 131900.00 USD / Year

Zuora

Expiration Date

Until further notice

Requirements

1-3 years Deal Desk, Finance, Bid Management, Sales Operations and/or Orders Management background
Demonstrated ability to work effectively in a team environment with diverse stakeholders across Finance, Sales, Pricing, Legal, Systems and drive consensus to meet deadlines
Ability to analyze, model and recommend the best course of action for complex pricing, negotiations, and quantitative experience required
Knowledge of the end-to-end Quote-to-Cash process, experience with Salesforce and CPQ preferred
Strong organizational and execution skills and ability to manage competing priorities
Understanding of software revenue recognition issues, including revenue recognition under ASC 606
Excellent analytical and problem solving skills to enable informed decision making
Ability to drive rapid, but fact-based decision-making with imperfect data
Ability to manage multiple variables / levers, and toggle approach within defined parameters based on customer needs and business objectives
Clear and thoughtful communicator with exceptional critical thinking skills

Job Responsibility

Within the first month: You will be provided introductions to specific cross-functional stakeholders, begin to build trust with them, and understand the nuances of each of their teams and processes and how they impact Deal Desk’s operations
You will be introduced to Zuora’s products, pricing, and contracts
You will assist with deal structures
By three months: You will build in-depth knowledge of Zuora’s products, pricing, and contracts
You will support sales in deal structures
You will understand Zuora’s quoting and approval process
You will assist in drafting and reviewing Order Forms
Within the first year: You will have an in-depth understanding of Zuora’s Deal desk operations
You will have an in-depth understanding of Zuora’s pricing and packaging structure
You will draft and review less complex Order Forms

What we offer

Competitive compensation, bonus opportunities, and retirement programs
Comprehensive medical, dental, and vision coverage
Generous, flexible time off
Paid holidays, wellness days, and a company-wide year-end break
Paid parental leave
Learning & development stipend
Opportunities to give back, including volunteer time and donation matching
Mental wellbeing resources and support

Fulltime

Deal Desk Specialist

Kiddom is seeking a Deal Desk Specialist to serve as the connective tissue betwe...

Location

United States , New York City

Salary:

80000.00 - 130000.00 USD / Year

Kiddom

Expiration Date

Until further notice

Requirements

2–4 years of experience in Deal Desk, Sales Operations, or Revenue Operations
Experience with Salesforce CRM required
Excellent attention to detail and process orientation
Familiarity with CPQ systems
Strong interpersonal and communication skills - able to work across Sales, Finance, Legal, Supply Chain, and Customer Success
Comfortable in a fast-paced, evolving startup environment

Job Responsibility

Assist Account Executives in generating pricing quotes using CPQ tools
Review and validate quotes for accuracy, approvals, and policy compliance
Recommend deal structures that align with revenue recognition, legal, supply chain, rostering, and operational guidelines
Own end-to-end order processing, from quote creation to quote acceptance through booking and hand-off to supply chain and rostering
Partner with Finance and Legal to ensure contracts and POs meet internal requirements
Maintain accurate records of bookings, contract details, and special terms to enable accurate business metrics
Serve as the go-to resource for the sales team for quoting, order status, and pricing policy questions
Deliver training and support on sales tools and processes
Help implement improvements to quoting and deal workflows
Ensure all deals follow internal pricing, discounting, and approval guidelines

What we offer

Competitive salary
Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
Commuter and FSA plans

Fulltime

Deal Desk Specialist

We are seeking a highly analytical and collaborative Strategic Finance Professio...

Location

United States , East Coast

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Comfortable operating in high-growth, fast-paced environments with shifting priorities
Bachelor’s degree in Finance, Accounting, Computer Science, Mathematics, or a related field
7+ years of experience in deal desk and deal analysis ideally in a high-growth, GTM-focused environment
Strong analytical and quantitative skills with the ability to distill complex data into actionable insights
Excellent Excel/Google sheets skills including pivot tables, nested formulas, Index/Match, dynamic ranges etc. Macros/VBA, scenario analysis & sensitivity modeling. Driver based forecast models (lead - pipeline - sales - revenue - cash)
Ability to pull from databases (Salesforce, NetSuite)
Strong visualization and story telling skills. (PPT, Google slides)
Familiarity with CRM (e.g., Salesforce), BI tools (e.g. Tableau)
Experience working cross-functionally with Sales, CS, Product, and Legal teams on strategic initiatives

Job Responsibility

Lead the reporting and communication of key sales drivers including renewals, expansions, cohort behavior, sales cycle dynamics, and deal profitability
Serve as a central point of contact for analyzing and interpreting sales volumes across regions and industry verticals
Own and continuously refine the sales forecast, ensuring alignment with RevOps. Support top-down and bottom-up sales planning
Manage revenue and cash forecasting, delivering timely insight into revenue recognition and cash flow timing
Analyze the pipeline funnel to support financial outlooks and forecast accuracy
Support sales forecast meetings and collaborate with RevOps to monitor forecast accuracy
Contribute to 3- to 5-year strategic models tied to sales growth, new product launches, and geographic expansion
Partner with the VP of Sales Strategy to model and structure complex or non-standard deals and new products
Evaluate deal-level profitability and assess financial implications
Support the Finance Deal Desk by advising on complex transaction structures and pricing strategies

Fulltime

Deal Desk Specialist

VAST Data is looking for a Deal Desk Specialist to join our growing team! This i...

Location

United States

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

3+ years of experience in Deal Desk, Revenue Operations, or related roles gained in high growth enterprise software or SAAS companies
Strong Salesforce experience (opportunity management, quoting, approvals)
Experience working with CPQ quoting systems
Experience supporting process automation or approval workflow improvements
Advanced Excel / Google Tools skills and strong analytical thinking
Ability to work in a fast-moving environment with shifting priorities and prepared to go the extra mile at quarter end to make sure all deadlines are met

Job Responsibility

Support the establishment of the Deal Desk function at VAST
Review quotes and commercial proposals to ensure accuracy, policy alignment, and process compliance
Support sales teams with deal review and guidance, pricing guardrails, and approval requirements
Maintain and enforce approval workflows, SLAs, and operational standards for deal reviews
Ensure data accuracy and completeness throughout the opportunity → quote → booking process
Work closely with Finance, Sales, Legal, Product, and Revenue Operations to streamline the quote-to-close process
Contribute to improvements in deal desk processes, documentation, and playbooks
Support quarter-end activities and help drive increased deal velocity and accuracy
Maintain and update the approval matrix and support automation of approval workflows
Track and communicate deal risks, red-flag deals, and conditional PO requirements

Fulltime

Senior Deal Desk Specialist

Fivetran is building data pipelines to power the modern data stack for thousands...

Location

United States , Oakland

Salary:

154048.00 - 192560.00 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

Experience working directly with high volume as well as complex sales teams in a supportive capacity
Proven success in SaaS/B2B Industry, Deal Desk, Sales Operations supporting large enterprise customers/prospects
Expertise in navigating revenue recognition requirements in private/publicly held companies, including experience partnering with Revenue leadership on deal structures optimizing revenue recognition compliance
Experience advising sales on complex deal structures, contract terms, etc.
Prior deal desk, or sales operations experience required
Ability to work extended hours at end of month and end of quarter
Experience using Salesforce, Salesforce CPQ, and Ironclad or comparable CLM software
Ability to work independently in fast paced environment
Demonstrated capability to build strong working relationships with internal business units
Strong customer service skills and a great attitude

Job Responsibility

Act as a liaison for sellers between multiple groups (ie: sales ops, finance, product, sales leadership, legal) to help facilitate timely and accurate deal closure
Manage complex, nonstandard, predominantly Enterprise deals with multiple cross-functional partners
Provide guidance to Account Executives/Sales Management on deal structures in order to meet customer requirements and maximize ARR
Partner with Finance and Legal teams to craft contractual language to ensure transactions comply with revenue recognition and business operational policies
Manage quote and contract approval workflows for pricing, discounts and special terms for the sales teams using Deal Desk established guidelines and company best practices
Maintain an agreed upon Service level agreement (SLA) on approvals and deal review times
Perform month-end and quarter-end closing activities to ensure completeness and accuracy of contracts, order forms and other document review and reporting
Participate in training activities for new quote and contracting processes for the sales organization
Identify and support process improvement efforts to streamline current procedures
Cross-train with other Deal Desk functions to provide global coverage of quote, contracting and order management functions

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Service Desk Specialist

We are looking for a Service Desk Specialist to strengthen our global IT Service...

Location

India , Chennai

Salary:

Not provided

Exasol

Expiration Date

Until further notice

Requirements

8+ years of experience in enterprise IT support (Service Desk or comparable role)
Strong troubleshooting expertise in: Windows operating systems
Enterprise client hardware environments
Basic networking concepts (DNS, DHCP, VPN, TCP/IP fundamentals)
Solid working knowledge and troubleshooting capability in: macOS
Linux
Mandatory experience with: Microsoft Intune (endpoint management and device compliance)
Ticketing systems (e.g. Jira, ServiceNow, or similar)
Identity & Access Management (Azure AD / Entra ID, Active Directory, SSO concepts)
IT asset and license management

Job Responsibility

Provide advanced 1st Level IT support to internal users across multiple global locations, with primary on-site and operational focus on the Chennai office
Act as Single Point of Contact (in rotation) for all incoming IT requests and incidents
Independently analyze and resolve complex technical issues across endpoints, operating systems, and client infrastructure
Manage and process incidents, service requests, and standard changes in accordance with ITIL practices
Take ownership of escalated or business-critical tickets within the Service Desk scope
Provide hands-on IT support and coordination for the Chennai hub
Perform technical onboarding and offboarding (account provisioning, access management, workstation setup)
Install, configure, and maintain laptops, smartphones, monitors, and accessories
Maintain accurate asset documentation in the configuration management database (CMDB)
Support and continuously improve endpoint management processes (Windows, macOS, MDM solutions – especially Microsoft Intune)

What we offer

Competitive compensation
A structured onboarding program and hands-on mentorship
Opportunities to develop technical expertise in modern IT infrastructure and automation
Exposure to a global technology environment
The opportunity to grow within a fast-paced and collaborative international team

Fulltime

Application Service Desk Specialist

The Service Desk Agent will be working in the Service Centre APAC team and suppo...

Location

Philippines , Makati City

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

Academic degree relevant to Banking, Information Technology or Computer Science
3 to 6 years of functional experience in IT Service Operation
Excellent analytical and problem-solving skills
Strong in communication, able to relate to relevant internal and external stakeholders along with end users
Strong organizational skills, ability to handle multiple assignments simultaneously and effective escalation management skills
Capable of dealing productively with stressful situations

Job Responsibility

Act as single point of contact for clients, handling calls, tickets and e-mails
Record and track requests, incidents and complaints, keeping clients and stakeholders informed on status and progress
Make an initial assessment of requests and incidents, attempting to resolve them or escalating them to second level support and/or triggering incident management and change management processes when required
Manage the requests life-cycle including closure and verification
Manage service, access and authorization requests
Manage and execute user management tasks and implement functional security on Avaloq core banking system and selected financial critical services
Inform clients and/or management in case of service interruptions or planned maintenance activities
Provide statistics and reports to management and internal/external clients
Support internal/external clients in using the Ticketing Tool
Monitor and escalate procedures relative to the appropriate SLA

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

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