Deal Desk Senior Analyst

• Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales
• proactively identify opportunities for policy, process, and tooling improvements
• Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails
• Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability
• Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures
• Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies
• Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution
• Enforce approval frameworks and policies
• manage escalations and exceptions for strategic deals
• Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring
• Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution

• A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required
• Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language
• A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized
• Advanced Excel skills, including financial analysis and scenario modeling
• Excellent verbal and writing skills and the ability to comprehend complex written concepts

Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite

• competitive pay
• generous time off
• ample parental and wellness leave
• healthcare
• retirement savings program
• health care insurance
• 401(k) retirement account
• paid sick time
• paid personal time off
• paid parental leave