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DCX Technical Support Engineer - L2

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SDET Tech

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Location:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Provide L1/L2 support for eCommerce, CPQ, and AEM systems, owning technical troubleshooting, incident management, documentation, and user support in global environments.

Job Responsibility:

  • Act as first contact for app issues and service requests
  • Provide L1/L2 support for eCommerce, CPQ, CMS (AEM)
  • Execute ITIL functions (Incident/Change Management)
  • Analyze issues and escalate to L3 when needed
  • Document issues, SOPs, workflows, KB articles
  • Collaborate with product and engineering teams
  • Assist UAT, deployments, minor configurations
  • Monitor apps and ensure stability/uptime in SaaS environments
  • Perform DB queries and troubleshoot issues (SQL/NoSQL)
  • Support disaster recovery and continuity efforts

Requirements:

  • 5 to 8 years experience
  • Application support (L1/L2) for business apps
  • Experience with eCommerce/CPQ/AEM
  • ServiceNow / JIRA / Zendesk
  • Strong communication and documentation
  • Global support model experience (24x5 / follow-the-sun)
  • Time management and multitasking
  • BE, B-Tech qualification

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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