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Ensures the availability, integrity, and reliability of assigned systems. Provides technical support of an IT infrastructure or operations product line, enterprise platform and/or technology service. Provides operational support to monitor, analyze, diagnose and resolve problems. Provides consulting and advisory tasks to engineering, planning, and clients. Tests new technologies in a lab environment. Participates in design reviews on new deployments. Partners with product specialists and technical architects to make recommendations for new or retired technology products & systems.
Job Responsibility:
Provides 3rd tier support in analyzing, diagnosing and resolving problems
Collaborates with team or peers to work on issues, projects or activities
Provides technical support and administration of critical infrastructure network components (e.g., firewalls, proxy servers, routers, etc.)
Assists others using established processes, practices and procedures as directed
Collaborates with others to identify, analyze and improve existing business processes within a department to meet new goals and objectives
Assists in the update and modification of work procedures and standards
Ensures system health and availability of the systems
Performs the operation, management, and maintenance of network and telecommunication systems, linked systems and peripherals in order to enhance network operations
Performs testing and evaluations of new technologies in a lab environment
Requirements:
Associate degree in Computer Science, Engineering, Business or related discipline, or equivalent experience or relevant technical trade school/training
2 years of IT operations experience
Nice to have:
Bachelors Degree in Computer Science or job-related discipline or equivalent experience
Experience in telecommunications, job-related, 3 years
IT-Information Technology Product certification, for example CCIE, CCAr, MCSE, MCSM, RHCA, RHCE
Network experience
Cisco certifications
Telecommunications experience
Residence within 50 miles of DCPP
What we offer:
Paid Time Off: Vacation, Sick Hours, Holidays, Family Leave
Employee Resource Groups: 16 ERGs at the core of our DEIB culture that support employee development and foster business relationships
Professional Development: Leadership and Employee Development Courses, LinkedIn Learning, Mentoring Program and up to $8,000 for Tuition Reimbursement
Healthcare: Low-Cost Medical, Dental, Life/Accident/Disability Insurance and Free Vision
Healthcare & Dependent Care FSA: Pre-tax employee-funded accounts that cover certain out-of-pocket medical and dependent care expenses
Retirement Plans: 401(k) Matching up to 8% AND Cash Balance Pension (no cost to you)