DC Ops Technician III Jobs

Rackspace

Location:
Singapore, Serangoon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Job Responsibility:

Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
Provide operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
Installation of network device hardware including switches, firewalls, load-balancers and security appliances
Installation of hardware on storage devices including DAS and NAS arrays
Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required
Process equipment returning to the secured inventory stockroom
Process hard drives containing data through the drive wiping and destruction processes
Process materials for disposal
Execute physical movements of inventory
Coordinate and complete all auditable controls
Pull and assign items to fulfill customer contracts (in an advanced capacity)
Demonstrate no less than full performance in a continuous, consistent, measurable manner
Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

Requirements:

Minimum 2-years experience working in a data center environment or equivalent technology background
Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
Minimum 2-years experience in a customer service-oriented position preferred
High School Diploma or equivalent is required
Strong understanding of storage RAID configurations and requirements
Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends
Must be able to lift 70 lbs. overhead

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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DC Ops Technician III