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Provide and facilitate amazing patient-centered clinical care to our NICU patients and their families. You are their expert clinical guide and reassuring presence. You will leverage your deep clinical expertise to provide a layer of virtual support to supplement the in-person care of both the birthing parent and their NICU baby. You will do more than just answer questions; you will actively teach, assess, triage, and intervene to build parent confidence and prevent complications.
Job Responsibility:
Coordinating holistic family support by seamlessly connecting parents to our dedicated specialists, resource partners, and pediatric providers
Ongoing clinical and psychosocial assessment of new patients, providing reassurance and building rapport
Establishing individualized care plans to meet specific health needs based on evidence-based standards
Developing wellness goals by determining motivating factors and leveraging them for best possible health outcomes
Identifying and addressing barriers to care that have been identified by patients and/or the care team
Reducing care gaps (missed appointments, medication management, etc.) by frequent engagements with patient
Assessing the need for and educating patients on the equipment they will use to monitor their health remotely
Ongoing surveillance and timely response to abnormal diagnostic results (labs, radiology, etc.)
Assessment of urgent concerns and proactively triaging patients to support appropriate utilization of emergency services
Timely documentation of all care/interactions and escalating to appropriate multidisciplinary teams, as needed
Supporting the development of programs and product by providing user feedback
Requirements:
Registered Nurse, BSN prepared, current unrestricted multi-state (compact) license
Have 4+ years RECENT experience in a hospital and/or healthcare practice, serving maternal-child health populations (minimum 1 years in NICU and 1 year in labor and delivery/postpartum or Antepartum)
A growth mindset with the ability to approach process change and ambiguous situations with enthusiasm, creativity, and accountability
Eager to thrive in a fast-paced, metric-driven environment
Are internet-connected, able to work remotely via video, phone and text
Willing to travel occasionally (infrequent)
Willing to work weekends and holidays
Understand the prevalence and role that birth inequity and structural racism plays in maternal morbidity and mortality
Professionally engaged
Nice to have:
Experience working with perinatal patients who have had pregnancy related diseases such as diabetes, hypertension, perinatal loss, etc.
Experience providing virtual care
Spanish Fluency (without the use of an interpreter)