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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Datacenter Technician Manager

Spain, Madrid Employment contract 42600.00 - 73800.00 EUR / Year · Job Posted June 28, 2026
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Job Description

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Job Responsibility

  • Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture
  • Accountable for overall data center service compliance and quality
  • Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies
  • Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes
  • Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed
  • Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams
  • Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines
  • Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes
  • Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees
  • Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use)
  • Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents
  • Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities
  • Embody our culture and values

Requirements

  • Secondary education (or equivalent) with basic knowledge of computer hardware and components, along with practical experience supporting IT equipment OR experience working within technical teams
  • Experience working at datacenters
  • Experience supervising, coordinating, or leading others
  • Flexibility to work shifts, including non-standard hours such as evenings, nights, weekends, and public holidays
  • Professional proficiency in English
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Higher education in Computer Science or a related field, or equivalent practical experience
  • Experience supporting IT equipment or related technologies in a professional environment
  • Experience working in a production, mission-critical data center environment with continuous operations
  • Relevant certifications such as ITIL Foundation, CompTIA (A+, Server+, Network+), Microsoft Certified Professional, Certified Data Centre Professional, or similar
  • Experience leading or coordinating a small technical or IT team

Nice to have

  • Higher education in Computer Science or a related field, or equivalent practical experience
  • Experience supporting IT equipment or related technologies in a professional environment
  • Experience working in a production, mission-critical data center environment with continuous operations
  • Relevant certifications such as ITIL Foundation, CompTIA (A+, Server+, Network+), Microsoft Certified Professional, Certified Data Centre Professional, or similar
  • Experience leading or coordinating a small technical or IT team

What we offer

Certain roles may be eligible for benefits and other compensation

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