Datacenter Technician (DCT) Apprentice - Level 3 Job at Microsoft Corporation (Slough)

Job Description

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a DCT Apprentice, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. This opportunity is offered as a Level 3 (Advanced) Apprenticeship, combining hands‑on work experience with structured learning, leading to a nationally recognised qualification.

Job Responsibility

Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines
Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations
Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption
Complete assigned support tickets efficiently while developing familiarity with relevant Key Performance Indicators (KPIs)
Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE)
Help maintain a positive team environment by sharing information, collaborating across shifts, and contributing to handovers
Learn cross-functional data center processes to support partnerships with diverse stakeholders
Escalate technical, safety, or security incidents promptly as per established procedures
Complete all required training timely, including those related to security, data management, and environmental health and safety (EHS)
Handle routine physical demands, such as lifting moderate weights, climbing ladders/stairs, and working under data center environmental conditions like noise and heat

Requirements

GCSEs (Maths & English, Grades 4–9)
Be 18+ of age
Strong interest in technology, engineering
Good communication and teamwork skills
Problem-solving mindset and attention to detail
Willingness to learn in a fast-paced environment
You need to be a UK citizen or, have residency and you must be eligible to work in the United Kingdom
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have

Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)
Ability to support frequent standing, walking, lifting, and working at heights with or without equipment assistance
Able to communicate effectively with multiple stakeholders
Proficient in written and oral English communication to support regional and global teams
Desire to learn, grow, and develop new technical skills
Flexibility to work non-standard business hours that may include weekends and/or holidays

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Datacenter Technician (DCT) Apprentice - Level 3

Job Description

Job Responsibility

Requirements

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