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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Datacenter Technician (DCT) Apprentice - Level 3

United Kingdom, Cardiff · Job Posted May 31, 2026
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Job Description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day — and we need you as a Datacenter Technician (DCT) Apprentice. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a DCT Apprentice, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. This opportunity is offered as a Level 3 (Advanced) Apprenticeship, combining hands‑on work experience with structured learning, leading to a nationally recognised qualification.

Job Responsibility

  • Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines
  • Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations
  • Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption
  • Complete assigned support tickets efficiently while developing familiarity with relevant Key Performance Indicators (KPIs)
  • Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE)
  • Help maintain a positive team environment by sharing information, collaborating across shifts, and contributing to handovers
  • Learn cross-functional data center processes to support partnerships with diverse stakeholders
  • Escalate technical, safety, or security incidents promptly as per established procedures
  • Complete all required training timely, including those related to security, data management, and environmental health and safety (EHS)
  • Handle routine physical demands, such as lifting moderate weights, climbing ladders/stairs, and working under data center environmental conditions like noise and heat

Requirements

  • GCSEs (Maths & English, Grades 4–9)
  • Be 18+ of age
  • Strong interest in technology, engineering
  • Good communication and teamwork skills
  • Problem-solving mindset and attention to detail
  • Willingness to learn in a fast-paced environment
  • You need to be a UK citizen or, have residency and you must be eligible to work in the United Kingdom
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check

Nice to have

  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)
  • Ability to support frequent standing, walking, lifting, and working at heights with or without equipment assistance
  • Able to communicate effectively with multiple stakeholders
  • Proficient in written and oral English communication to support regional and global teams
  • Desire to learn, grow, and develop new technical skills
  • Flexibility to work non-standard business hours that may include weekends and/or holidays
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