Datacenter Regional Operations Specialist - Rapid Response

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Regional Operations Specialist – Rapid Response, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. As a Datacenter Regional Operations Specialist with the Rapid Response Team, you will travel across the AMER Region and be responsible for supporting Breakfix and Deployment of Datacenter IT hardware in addition to providing escalation management at the local and regional level. Your primary focus will be partnering with internal teams to mitigate risk, deliver operational success, and resolve complex investigations pertaining to IT equipment. By creating practices and lessons learned during the duration of projects and initiatives, you will drive improvements to the people, processes, and tools involved in sustainment of Microsoft’s Azure Cloud Service. You will help your team drive and deliver world-class support services across your sites and assist other regions as necessary. You will foster a culture of continuous learning, innovation, and decision-making, as well as embody the One Microsoft culture and values. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.