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As a Datacenter Operations Specialist, you will be responsible for IT and logistics support for a portfolio of edge sites in a metro or region. You will embrace the “Four Walls” ownership philosophy by taking complete ownership of the sites you manage. You will work closely with partnering Teams that will be supporting you in deployments and day to day operations at your sites. You will help your team drive and deliver world class support services across your sites and assist other regions, as necessary. This role can work from home when it is not business critical to be physically at the datacenter.
Job Responsibility:
Support deployment, break fix, inventory and asset management, security, and compliance to ensure seamless site operation
Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams
Responsible for deploying all physical infrastructure required to provide capacity
Provide quality control for your datacenter-wide IT maintenance support activities across multiple service lines
Be the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services
Meet successful SLA adherence in deployment, break fix and inventory and asset management for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
Contributing to regional and global improvement programs as required
Requirements:
High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Nice to have:
2+ Years’ experience in a 24x7x365 production environment or related experience
Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience
Knowledge of physical Enterprise-class IT infrastructures
Strong problem-solving skills, analytical capabilities, data analysis and attention to detail
Ability to effectively prioritize and execute multiple tasks and projects autonomously
Excellent customer service, interpersonal awareness, and communication skills (written and verbal)