Datacenter IT Operations Manager Job at Microsoft Corporation (Mount Pleasant)

Service Delivery Manager – Infrastructure Operations

The Service Delivery Manager (SDM) is responsible for end-to-end service deliver...

Location

United States , Mahwah

Salary:

180000.00 - 190000.00 USD / Year

Tech Mahindra

Expiration Date

April 13, 2026

Requirements

10+ years in IT Infrastructure Operations or Service Delivery Management
Experience in Command center services and Datacenter operations
Strong background in Network, Midrange servers, and Mainframe operations
Proven experience managing 24x7 global operations
Technical Knowledge: High level understanding of Network infrastructure (circuits, routers, switches, APs)
Technical Knowledge: High level understanding of Server and midrange platforms
Technical Knowledge: High level understanding of Mainframe operations (LPARs, IPL, storage, hardware maintenance)
Technical Knowledge: High level understanding of ITSM tools (ServiceNow or equivalent)
Technical Knowledge: High level understanding of Incident, Change, and Problem Management frameworks
Leadership & Soft Skills: Strong stakeholder and executive communication

Job Responsibility

Service Delivery & Operations Management: Own and manage L1/L1.5 operations delivery across Midrange Servers, Network and Mainframe platforms
Service Delivery & Operations Management: Ensure adherence to SLAs and KPIs across all supported technology towers
Service Delivery & Operations Management: Drive RAG-based service health reporting and execution of continuous improvement plans
Service Delivery & Operations Management: Lead daily, weekly, and monthly service reviews with stakeholders
Network Operations Control (NOC): Oversee L1/L1.5 support of global network infrastructure across data centers
Network Operations Control (NOC): Ensure event monitoring and incident management for: Data circuits, Routers, switches, access points (APs), Internal and GNS-procured network hardware
Network Operations Control (NOC): Coordinate incident remediation with applicable internal teams and external providers
Network Operations Control (NOC): Manage troubleshooting and dispatch of Technology Support Group (TSG) via Service Orders
Network Operations Control (NOC): Ensure timely escalation and restoration for business-critical network events
Midrange Operations (MRO): Manage L1/1.5 support of midrange infrastructure, including: Open systems servers, Critical workstations, Globally deployed services

What we offer

medical
vision
dental
life
disability insurance
paid time off (including holidays, parental leave, and sick leave, as required by law)

Fulltime

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Datacenter and DRP Service Delivery Manager

Interested in operating datacenters and being a key actor in the management of a...

Location

Germany , Donauwörth

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Master's degree level (or equivalent) in Information Technology or related field
Experience with DRP processes and/or DataCenter management proven
General knowledge on IT infrastructure (network, technical infrastructure) and ITIL concepts
General basic facilities technical skills (power and cooling technologies) and environmental controls
Knowledge in scripting languages to develop automation
Proficiency in creating and managing technical documentation
Proven production environment management
strong troubleshooting skills
Curious, open-minded, collaborative team player with strong communication skills
Autonomous, organized, delivery/customer-oriented, technology enthusiast and crisis facing robustness

Job Responsibility

Datacenter - Manage operations: Define and organize the processes for the reception, storage, decommission of the physical devices in AHD datacenters and technical datarooms in satellite locations. Focal point for the local operational team subcontracted to Airbus group external partner
Datacenter - Manage the urbanization: Define, manage and optimize the implementation of devices in the AHD datacenters, based on the best practices for power and cooling constraints
Datacenter - Ensure operability: Ensure, in relationship with AHD Facility Management department, the power and cooling needs in order to guarantee the continuous 24/7 Digital service delivery and environmental lowest footprint
Datacenter - Document: Manage and keep up to date the AH Group CMDB for physical devices. Define, maintain and generate regular dashboards for the follow-up of the major Datacenter activities (KPIs). Maintain comprehensive and up-to-date documentation for all Datacenters infrastructures and processes
DRP - Manage local AHD tests: Prepare, organize, coordinate, develop and follow-up AHD site regular DRP tests (general and unitary) in relationship with AH Group DRP manager and application owners
DRP - Document: Manage and deliver local AHD DRP KPIs. Manage and keep up to date AHD local DRP documentation (in relationship Application owners, experts…) and associated processes. Manage return of experience (RETEX) on major DRP incidents related to AHD
DRP - Manage training: Define, maintain, optimize customized AH Group operational training sessions on DRP for various stakeholders (Application owners, Manager on Duty, Experts…)
DRP - Automation: Define, develop, optimize operational scripts to automate DRP tools for documentation and reports in relationship with AH Group tools set.
DRP - Continuous improvement: Continuously optimize the DRP processes and documents to efficiently manage the Digital service resilience
DRP - Crisis management participation: In the event of a disaster, actively contribute to the coordination and execution of the disaster response and recovery plan.

What we offer

Attractive salary and special payments
30 days paid vacation and extra days-off for special occasions
Excellent upskilling opportunities and great international, group wide development prospects
Special benefits: employer-funded pension, employee stock options, discounted car leasing, special conditions for insurances, transportation subsidy, employee benefits at cooperating companies
On-site-facilities: Kindergarten close to the site, medical officer for check-ups and other health-related services, canteen, cafeteria, kiosk and self-service market, good traffic connection
Compatibility of family & work (job sharing, part-time models, flexible working hours, individual timeout)
Working in a diverse environment, with more than 140 nationalities, where every voice is heard

Fulltime

Tier 3 Engineer – Linux, VMware, Compute

The engineer is required to have strong Admin, Operate and Manage skills in Linu...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering (or Equivalent)
Minimum 8 years of relevant experience in Enterprise Managed Service environment
Expertise in HPE Synergy and Proliant servers
Expertise in RedHat Linux
Expertise in VMware vSphere and SRM
Certification on the latest tracks of RHCE, RHCSA is required
Certification on the latest tracks like VMware VCP and HPE Service Guard is an added advantage
ITIL foundation certification on the latest track is preferred
Experience in leading technical teams or Projects is an added advantage
Flexible working in 24/7 support environment

Job Responsibility

Provide advanced support and strategic guidance
Lead complex issues, root cause analysis, and performance tuning
Supports transition and transformation initiatives, migrations, upgrades, and automation
Acts as a technical liaison between internal teams, customers, and third-party vendors
Mentor junior engineers and contribute to knowledge sharing and process improvement
Resolve customer’s issues via telephone, email, or remote sessions
Identify and escalate issues in a timely manner to vendor according to process guidelines
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics

What we offer

Health & Wellbeing
Personal & Professional Development programs
Unconditional Inclusion initiatives.

Fulltime

Senior Product Manager, Compute Servers

Senior Product Manager role focusing on the edge server market, a rapidly expand...

Location

United States , Spring

Salary:

117500.00 - 270000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in computer science, engineering or another STEM field
MBA or advanced degree in computer science or engineering highly valued
4+ years of work experience in related field
Technical understanding and knowledge of the relevant industry
Demonstrated ability to develop product strategy and lead teams to achieve results
Demonstrated skills in cost efficient solution building, financial performance metric creation and analysis
Demonstrated business acumen and knowledge of root cause analysis and problem detection
Technical understanding and knowledge of the relevant industry and ability to provide product specific technical training to the team

Job Responsibility

Leads and drives the end-to-end strategy and operational product roadmap for a product
Defines the value proposition, target customer segments, and business case to bring one or more innovative and disruptive products to market
Synthesizes market requirements (MRD) into marketing/customer details through having intimate customer knowledge
Advises key stakeholders on the portfolio strategy across all phases of the lifecycle
Creates goal alignment and collaborates across value chain partners to optimize margins and enable success of product per plans across the product lifecycle

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Data Center Business Program Manager

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our c...

Location

United States , Quincy

Salary:

102600.00 - 202800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
Experience working in datacenter operations, infrastructure, or large-scale technical environments
Experience with procurement systems, financial planning tools, or ERP platforms
Experience building operational dashboards or reporting tools (Power BI, Excel, etc.)
Familiarity with supply chain operations, logistics, or infrastructure asset management

Job Responsibility

Streamline and standardize procurement processes for datacenter operations, logistics, and infrastructure support
Coordinate purchase requests, approvals, and vendor engagement to ensure timely and compliant procurement
Partner with supply chain and sourcing teams to manage vendor relationships and improve procurement efficiency
Identify opportunities to optimize procurement cycles, reduce costs, and improve operational readiness
Own the operational budgeting process for the datacenter operations organization
Track spending against approved budgets and ensure expenditures align with business priorities and financial targets
Partner with finance teams to support forecasting, quarterly planning, and variance analysis
Create and maintain process documentation, program governance frameworks, and operational workflows
Build scalable processes to support procurement governance, financial controls, and operational planning
Develop and maintain dashboards, reporting tools, and operational metrics to support decision making

What we offer

trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications

Fulltime

Principal Product Manager - Private Cloud and Flex Infrastructure

Experienced and strategic Principal Product Manager to lead the Private Cloud an...

Location

United States

Salary:

148000.00 - 340500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in computer science, engineering or related field of study
MBA or advanced degree in computer science or engineering preferred
10+ years of work experience in related field
Extensive team skills and ability to cross functionally drive/influence work through others, ability to mentor and lead teams to achieve results for complex, ambiguous projects
Extensive skills in cost efficient solution building, financial performance metric creation and analysis
Extensive business acumen and knowledge of root cause analysis and problem detection
Technical understanding and knowledge of the relevant industry and ability to provide product specific technical training to the team

Job Responsibility

Independently leads and drives the end-to-end strategy and operational product roadmap for one or more complex products or a product portfolio
Builds and delivers the value proposition, target customer segments, and business case to bring innovative and disruptive products to market for a product portfolio with respect to the whole company product portfolio
Synthesizes market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen
Guides key stakeholders on the portfolio strategy across all phases of the lifecycle
Creates and drives goal alignment and collaborates across one or more products' value chain partners to optimize margins and enable success of products per plans across the product lifecycle

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Datacenter Security Business Operations Director

Datacenter Physical Security (DCPS) is an organization within the Cloud Operatio...

Location

United States , Redmond

Salary:

130900.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
6+ years management (e.g., people, project, process, vendor, change) experience
Ability to meet Microsoft, customer and/or government security screening requirements
This position requires verification of US Citizenship to meet federal government security requirements
Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience
8+ years people management experience
Experience managing procurement orders, budget cycles, and resourcing strategies in a complex organization
Experience leading large, cross-functional programs across multiple teams and stakeholders
Experience supporting global business operations and large vendor ecosystems
Experience driving operational rigor, financial discipline, and scalable business processes

Job Responsibility

Own and mature the global Datacenter Physical Security business operations function, establishing scalable operating models, governance, and accountability across regions and programs
Lead end-to-end security OPEX financial management including annual planning, quarterly forecasting, variance analysis, and executive-level financial reporting
Drive processing, tracking, and reconciliation of large volumes of security procurement requests, supplemental purchase orders, and vendor spend to ensure accuracy, timeliness, and financial integrity
Partner with finance, procurement, and staffing strategy teams to align funding models, vendor budgets, and resourcing plans with approved security priorities
Oversee global supplier financial governance, including invoice validation, spend controls, contract alignment, and issue resolution across large, complex vendor accounts
Establish and maintain supplier performance scorecards, risk indicators, and service metrics to support operational continuity, cost optimization, and leadership decision making
Lead scalable workforce planning for vendor-based resources, variable labor, and programmatic capacity needs, ensuring efficient allocation and utilization
Support fixed headcount planning and resource optimization in partnership with security leadership and central workforce planning teams
Own the Datacenter Physical Security rhythm of business, including planning cycles, budget reviews, operational reviews, OKRs, KPIs, and executive readouts
Build and sustain business analytics, dashboards, and reporting systems that replace manual processes and provide consistent, actionable insights

Fulltime