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As a Microsoft DATACENTER IT OPERATIONS MANAGER (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective team. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ITOM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Job Responsibility:
Empowering a culture of safety, security, and compliance in all aspects of datacenter activities
Leading and managing a team of high-performing individual contributors and their ongoing talent development
Managing and overseeing datacenter site services, logistics, and deployment
Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
Analyzing production operations and initiate corrective actions to ensure operational stability
Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion
Learn, live, and coach the One Microsoft culture and values
Lead through change by bringing clarity, generating energy, and delivering success
Embody our culture and values
Requirements:
High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
This position requires verification of US Citizenship to meet federal government security requirements
This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures or working in physical IT infrastructures OR equivalent experience