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OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. Our Stargate program develops and deploys massive, state-of-the-art data center campuses in partnership with industry leaders such as Oracle today—and through future OpenAI infrastructure projects tomorrow. We design for scale, speed, and reliability, and we need experienced hardware professionals who can help ensure our high-density compute environment operates at peak performance. We are seeking a senior datacenter hardware operations technician to coordinate physical hardware activities at a large partner-operated campus. In this role you will work side-by-side with Oracle and their delivery teams, helping align OpenAI’s compute requirements with day-to-day hardware work on the ground. Rather than directing partner personnel, you will focus on collaboration, technical alignment, and shared problem solving, ensuring that maintenance, repairs, and lifecycle activities support the performance and reliability goals of both organizations. As the campus matures, you will help capture lessons learned and develop standards and playbooks to guide hardware operations at future OpenAI infrastructure projects.
Job Responsibility:
Serve as OpenAI’s primary on-site hardware contact, collaborating with Oracle teams and vendors to plan and coordinate maintenance, repairs, and lifecycle activities
Share technical requirements and verify that work performed supports OpenAI’s compute needs and agreed quality targets
Coordinate schedules, spare-parts planning, and issue escalation with partner teams to minimize downtime and keep operations running smoothly
Work with OpenAI fleet-health engineers to translate software-detected issues into on-site hardware actions in partnership with Oracle
Track hardware trends and provide joint recommendations with partner teams for design or operational improvements
Prepare documentation and runbooks that capture joint best practices and can be applied at additional campuses
Offer technical guidance and context to partner personnel while respecting their operational ownership
Collaborate with supply-chain teams to plan spares and manage hardware lifecycle activities
Requirements:
7+ years of experience in datacenter hardware operations, hardware engineering, or large-scale server maintenance
At least 2 years in a senior or lead technician capacity
Deep knowledge of high-density server hardware, including x86 platforms, GPUs, storage devices, and power/cooling systems
Excel at diagnosing hardware issues, coordinating complex repairs, and maintaining strong working relationships across organizations
Comfortable setting technical expectations and validating outcomes through collaboration, not direct management
Adapt quickly to changing operational conditions and enjoy solving problems at both the strategic and on-site levels
Communicate clearly and build trust across partner teams, vendors, and internal engineering stakeholders
Willing to be based full-time at a partner-operated campus
Nice to have:
Familiarity with large-scale cluster management or monitoring tools (IPMI, BMC, Prometheus, Nagios) to interpret alerts and coordinate partner responses
Experience with GPU-accelerated compute clusters or other high-performance computing hardware
Knowledge of Linux/Unix system administration and command-line diagnostic tools for hardware validation
Industry certifications such as CompTIA Server+, OEM hardware certifications, or equivalent
Experience applying Environmental Health and Safety best practices in mission-critical environments
What we offer:
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends