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As the Microsoft Datacenter Campus Director, you will drive the delivery of world-class support services across your campus or metro. You will interact and maintain relationships with various authorities and partners across all sectors of the data center industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success! Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Campus Director, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Job Responsibility:
Empower a culture of safety, security and compliance in all aspects of data center operations
Leadership, management, coaching, and development of Microsoft full time employees across datacenters in your Metro - Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your Metro
Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your Metro. This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans
Ensure financial management of your metro including the development of detailed budgets, forecasts, and management of operational and capital spend
Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams
Collaborate with global and regional management teams and contribute to improvement programs
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
Requirements:
High School Diploma or equivalent AND Significant years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
Proven years of experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Nice to have:
Significant years' of enterprise-level experience managing large scale and complex projects/programs AND Proven years' of experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND Significant years' of experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $5M+
Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
Proven years' of experience leading diverse, technical workforce OR Significant years' of experience managing global and virtual teams
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers
CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.