Database Analyst I

• Gather and document business and technical requirements and provides input into the planning, acquisition, system configuration, system installation and security management processes required in the delivery of solutions
• Drafting and submission of Technical Specifications document for new customer review and sign-off
• Logging and management of all technology enhancements and maintenance requests
• Ensure that CS systems and procedures are properly documented inclusive of effective redundancy and recovery plans
• Perform all aspects of administration on the commercial services platforms
• Participate in operational deployment of all new Commercial Services (CS) products and services inclusive of test plans
• Provision of post-launch customer support
• Implement effective system and procedural controls as per audit requirements
• Conduct process reviews within the company and provide recommendations for enhancing or improving the existing processes
• Act as primary point of contact for internal and external technical matters
• Development of reports and analytics for commercial services products
• Retrieval of data for regulatory or other submissions
• Management of Commercial Services Customer File Uploads, File transfers and collection file remittance
• Conducts periodic process reviews and provides recommendations for enhancing or improving the existing processes and procedures for the Commercial Services platform
• Provide necessary training for the internal staff on routine procedures required to support the CS platform
• Provision of substantive support to Brightstar’s off-site software team in the maintenance of the Commercial Services platform
• Provide second level support for agent issues for the Commercial Services platforms
• Perform additional duties and responsibilities as assigned

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or equivalent
• 2 – 3 years of SQL technical experience
• Knowledge in IBM DB2
• 2 – 3 years of experience with LINUX/UNIX
• Proficient in MS Excel, MS Word, MS PowerPoint & MS Outlook
• Proficient in PLSQL, UNIX scripting and LINUX
• Effective writing skills, including reports, procedures, and letters
• Knowledge of effective project management methodologies

Knowledge of Power BI would be an asset