Database Administrator Job at NTT DATA (Jakarta Selatan)

Database Administrator

NTT DATA

Location:
Indonesia , Jakarta Selatan

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Applications Managed Services Engineer at NTT DATA is responsible for managing and optimizing clients' application technologies, including ErP and Middleware. This role requires hands-on experience in managed services and effective communication skills. A bachelor's degree in information technology or equivalent experience is essential. Join a diverse team and contribute to innovative solutions.

Job Responsibility:

Proactively monitoring, investigating, and resolving application-based incidents, service requests, and alerts
Handling second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs)
Updating tickets with resolution tasks and promptly logging incidents
Communicating with other teams and clients to extend support
Playing an essential part in our change management process by executing changes carefully and ensuring that all changes are properly documented and approved
Working with automation teams to optimize efforts
Coaching Service desk and L1 teams
Leading initial client escalations for operational issues
Identifying problems before they impact client services
Contributing to producing trend analysis reports for continuous improvement
Supporting project work
Executing approved maintenance activities
Assisting in implementing and delivering disaster recovery functions

Requirements:

Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software
Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow
Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively
Ability to plan activities and adapt quickly to changing circumstances
Effective communication skills and the ability to work across different cultures and social groups
Active listening skills to understand clients' needs and craft a positive client experience
Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary
A bachelor’s degree in information technology/computing or equivalent work experience

Additional Information:

Job Posted:
March 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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