Database Administration

• Handle complex incident management
• Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
• Coordinate with internal teams and external vendors to manage service requests, incidents, and problems, ensuring adherence to SLAs
• Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
• Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
• Collaborate with technical teams to address product-related service issues and recommend improvements
• Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement teams to implement solutions
• Ensure documentation is up to date for all operational processes, incidents, and service management workflows
• Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
• Be contactable for escalations and support, including on-call standby during out of office hours when required
• Deploy changes as needed or based on business requirements

• Experience in application/system support domain (minimum 3-5 years), with direct interaction with external clients and delivery to SLAs
• Experience with RHEL 7/8 operating systems
• Experience with MongoDB database management
• Experience in ACM domain (minimum 2-3 years), where applicable
• Experience in the airline industry and/or ATI know-how
• Degree or equivalent in Computer Science
• Electronic Engineering or equivalent Telecommunications in-country degree qualification
• Recognized industry certifications such as RHCSA/RHCE, MongoDB
• ITIL v4 Foundation Certificate
• English fluent
• You demonstrate strong analytical and problem-solving skills
• You demonstrate strong communication and teamwork skills
• You demonstrate adaptability and the ability to work in high-pressure environments

Additional languages are a plus

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