CrawlJobs Logo
WhiteBlue Logo WhiteBlue · IT - Administration

Data Support Engineer (L1&L2)

India, Chennai · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

Support and troubleshoot enterprise data pipelines and platforms.

Job Responsibility

  • Monitor and support Snowflake data warehouse, ADLS, and ADF pipelines on a 24x7 or business-hours support model
  • Should be able to debug and fix code in Snowflake & ADF
  • Perform job monitoring, failure analysis, reruns, and recovery for ETL/ELT pipelines handling structured and semi‑structured data
  • Handle data load failures, performance issues, schema changes, and data discrepancies
  • Execute standard operating procedures (SOPs) for recurring operational tasks
  • Act as first and second line of support for data-related incidents and service requests
  • Perform initial triage, root cause analysis, and escalation to L3/platform teams when required
  • Ensure SLA, SLO, and KPI compliance (incident response, resolution times, data availability)
  • Maintain accurate ticket updates, incident reports, and runbooks
  • Coordinate with application, core banking, infrastructure, and security teams
  • Maintain support documentation, knowledge articles, and handover notes
  • Participate in post‑incident reviews and service improvement initiatives

Requirements

  • Strong SQL skills (querying, troubleshooting, performance analysis)
  • Hands-on experience supporting Snowflake environment (monitoring, queries, loads)
  • Experience with Azure Data Factory (ADF) pipeline monitoring and troubleshooting
  • Understanding of ADLS / cloud data storage
  • Knowledge of ETL/ELT processes for structured and semi‑structured data (JSON, CSV, Parquet)
  • Experience in L1/L2 production support for data platforms
  • Familiarity with ITIL processes (Incident, Problem, Change Management)
  • Strong experience with job scheduling, monitoring tools, and alert handling
  • Ability to work with SLA-driven managed services environments
  • Strong analytical and troubleshooting mindset
  • Clear written and verbal communication for incident handling
  • Ability to work in shifts/on-call rotations if required
  • Detail-oriented with a strong sense of ownership and accountability
  • 6+ years experience

Nice to have

  • Exposure to data governance and security tools (Purview, Voltage, Cohesity, Spirion, BlueVoyant)
  • Experience in banking, credit union, or financial services environments
  • Basic scripting knowledge (PowerShell, Python, or Bash) for support automation
  • Understanding of cloud security and data privacy concepts
WhiteBlue - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Data Support Engineer (L1&L2)

8 matching positions

Systems Engineering Senior Specialist - Windows Endpoint & Laptop Support L2

We are currently seeking a Systems Engineering Senior Specialist - Windows Endpo...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues
  • Act as escalation point from L1 support teams for complex endpoint incidents that cannot be resolved at the first level
  • Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance
  • Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows for end users
  • Support Windows Autopilot and zero-touch provisioning scenarios in hybrid Azure AD environments
  • Coordinate with hardware vendors for warranty repairs, replacements, and hardware fault resolution
  • Manage end-user communication and expectation setting during incident resolution, ensuring SLA adherence
  • Document incident trends, root cause findings, and resolution steps in the ITSM ticketing system (ServiceNow / Remedy)
  • Use HCL BigFix as the primary tool for endpoint visibility, health monitoring, and remote remediation across the Windows laptop fleet
  • Deploy and manage software packages, patches, and configuration changes to laptops via BigFix Software Distribution and Patch modules
Job Responsibility
Job Responsibility
  • Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues
  • Act as escalation point from L1 support teams
  • Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance
  • Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows
  • Support Windows Autopilot and zero-touch provisioning in hybrid Azure AD environments
  • Coordinate with hardware vendors for warranty repairs and replacements
  • Manage end-user communication and expectation setting during incident resolution
  • Document incident trends, root cause findings, and resolution steps in ITSM ticketing system
  • Use HCL BigFix for endpoint visibility, health monitoring, and remote remediation
  • Deploy and manage software packages, patches, and configuration changes via BigFix
  • Fulltime
Read More
Arrow Right

Sr. Machine Learning Engineer, AdTech

As a member of our Data Science Engineering team, the Sr. Machine Learning Engin...
Location
Location
United Kingdom
Salary
Salary:
Not provided
pulsepoint.com Logo
PulsePoint
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years minimum of experience in machine learning/data science
  • Key Skills: Python, Algorithms, Optimisation, NLP, Data Mining, Statistical Analysis, Neural Networks, Generalised Linear Regression, Multiclass Classification, Java, R
  • Advanced knowledge of Python using standard DS packages (numpy/pandas/scikit, etc.)
  • Being able to optimize and speed-up code.
  • 3+ years of RTB Auction or similar online technologies.
  • Algorithms and Data Structures (e.g., sorting, search tree, binary heap, trie
  • time & mem complexities of algorithms)
  • Probability and Statistics (e.g., hypothesis testing
  • Markov process and its stationary distributions, stochastic matrix and its properties
  • Bayesian inference)
Job Responsibility
Job Responsibility
  • Analyzing and optimizing real-time bidding strategies and online auction mechanics
  • Developing new or improving existing models of event predictions
  • New feature engineering for multiple machine learning models: User embeddings and clustering
  • fraud detection, etc.
  • Cross-device user identification, cookieless mechanisms development
  • Mining different data sources
  • Supporting existing codebase for data integration and production support for our core models.
  • Fulltime
Read More
Arrow Right
New

Data Centre Service Delivery Field Support Engineer (L1)

The Data Center Service Delivery Field Support Engineer (L1) is an entry level e...
Location
Location
Malaysia , Petaling Jaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good communicate skills, both verbal and written
  • Ability to plan activities and projects well in advance, and take into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc
Job Responsibility
Job Responsibility
  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right

Senior IT Support Engineer

The Senior IT Support Engineer is the primary on-site IT contact for the US offi...
Location
Location
United States , Suwanee, Georgia
Salary
Salary:
Not provided
mujin-corp.com Logo
Mujin
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in IT support / IT operations with hands-on responsibility for end-user computing in a business environment (on-site + remote)
  • Experience providing L1–L3 support (or L2 with demonstrated L3 escalation capability), including triage, deep troubleshooting, and clear documentation of findings and next steps
  • Proficiency supporting and troubleshooting macOS and Windows endpoints (provisioning, patching, troubleshooting, and lifecycle support)
  • Working knowledge of Linux (Debian-based preferred) for basic workstation support and user assistance (e.g., troubleshooting, connectivity, packages, permissions)
  • Experience with MDM / endpoint management (e.g., SimpleMDM, Jamf, Intune) including device enrollment, compliance, software deployment, and policy enforcement
  • Experience with Microsoft 365 (basic administration): user management, groups, licensing, and troubleshooting common Office/Teams/Outlook issues
  • Familiarity with endpoint security tooling (EDR/AV, disk encryption, patch compliance) and following security policies/standards
  • Experience using a ticketing system (e.g., Jira Service Management, ServiceNow, Zendesk, Freshservice): prioritization, escalation notes, and meeting SLAs
  • Ability to create and maintain end-user documentation (how-to guides, onboarding checklists, runbooks, FAQs)
  • Comfortable handling sensitive/confidential information with discretion and strong judgment
Job Responsibility
Job Responsibility
  • Provide L1–L3 IT support for employees: triage requests, troubleshoot complex issues, communicate clearly, and drive tickets to resolution with strong follow-through
  • Act as the US escalation owner: handle high-impact incidents, coordinate with HQ/global teams, and ensure effective handoffs across time zones
  • Own day-to-day IT helpdesk operations for the US region: intake, prioritization, SLA adherence, ticket quality, and continuous improvement of workflows and templates
  • Manage the full employee lifecycle for IT: onboarding, transfers, offboarding, including device provisioning, account setup, access changes, and recovery of assets
  • Administer identity and access management (IAM) tasks (account provisioning, group/role management, access reviews as assigned), following global standards and approval processes
  • Provision, manage, and troubleshoot endpoints and mobile devices (Windows/macOS/Linux/IOS as applicable), including imaging, patching, encryption, EDR, VPN, certificates, and secure configuration baselines
  • Administer and maintain endpoint cloud services and collaboration/SaaS tooling within scope (e.g., MDM, endpoint compliance, device inventory, software deployment), escalating platform-level changes to HQ when required
  • Partner with the US infrastructure engineer and HQ IT teams to support local office IT infrastructure (network connectivity, printers, conferencing, meeting rooms, ISP coordination) and execute approved changes
  • Lead incident and escalation management for the US site: initial containment, user communications, coordination of technical resources, post-incident documentation, and follow-up actions
  • Perform problem management: identify recurring issues, conduct root cause analysis, implement permanent fixes, and reduce ticket volume through automation and standardization
  • Fulltime
Read More
Arrow Right

Application Support Manager

This role is an intermediate-level position responsible for providing dedicated ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 14+ years of relevant experience in production support role
  • Proficiency in Autosys, VBA, and experience with low-code platforms like Appian
  • Experience in Hadoop (Cloudera)/Big data technologies and Snowflake
  • Hands on experience in Dockers and Kubernetes with strong understanding of business is preferred
  • Hands-on experience with LSE, Bitbucket/Git, RLM, and Jenkins
  • Experience with Tableau for creating dashboards and reports
  • Expertise in SAS or Python for data analysis, MIS, and visualization
  • Proficiency in SQL for data extraction and manipulation
  • Strong scripting skills (e.g., Python, Shell) are a plus
  • Strong analytical and problem-solving skills
Job Responsibility
Job Responsibility
  • Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability
  • To be part of the Cloud migration journey and support the business from Day1 on migration to cloud
  • Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications
  • Create and maintain dashboards and reports using Citi tools to monitor system performance and provide insights to stakeholders
  • Design, develop, and maintain MIS reports and dashboards using SAS and/or Python to track key performance indicators and provide insights into Engineering, Framework and Platform teams within ISG
  • Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce processing time and reduce Turnaround for batches
  • Collaborate with L1-L2 Support team, Framework, Platform and Engineering teams and target reduction in Incidents and Problems
  • Fulltime
Read More
Arrow Right

MS Engineer (L2)-Storage & Backup

Join NTT DATA as a Cross Technology Managed Services Engineer (L2) and play a vi...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Huawei Dorado
  • Hitachi Storage
  • Dell Unity
  • Dell Data Domain
  • Dell PPDM / Networker
  • Generate backup and storage utilization reports
  • Support firmware validation checks
  • Coordinate vendor tickets for hardware faults
  • Escalate advanced performance issues to L3
  • Monitor storage health
Job Responsibility
Job Responsibility
  • Managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken
  • Identifying, analysing, and logging issues before they escalate
  • Collaborating closely with other teams and clients to provide second-level support
  • Executing changes meticulously, understanding and mitigating risks, and contributing to the change management process with detailed documentation
  • Auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation
  • Handling client escalations with professionalism and assisting in disaster recovery functions and tests
  • Driving optimization of efforts by working with automation teams and supporting L1 Engineers
  • Contributing to various projects, ensuring that all changes are approved
  • Fulltime
Read More
Arrow Right

Commvault Engineer L2

The Commvault L2 Backup Engineer is responsible for providing advanced operation...
Location
Location
India , Belapur
Salary
Salary:
Not provided
Galaxy Office Automation Pvt. Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 4 years of IT experience, with at least 2 years in Commvault backup administration and support
  • Hands-on experience with enterprise-scale Commvault deployments, including backup, recovery, and archiving
  • Strong troubleshooting skills for backup software, tape libraries, disk-to-disk backup systems, and SAN connectivity
  • Familiarity with storage protocols (NFS, CIFS, iSCSI, FC) and integration with backup solution
  • General knowledge of networking fundamentals and operating systems (Windows, Linux)
  • Experience with capacity planning, utilization analysis, and backup optimization
  • Excellent communication, documentation, and customer service skills
  • Ability to work in a 24/7 or rotational shift environment as required
Job Responsibility
Job Responsibility
  • Operate, maintain, and optimize enterprise backup environments using Commvault
  • Troubleshoot and resolve L2-level incidents, including backup failures, restore issues, and infrastructure errors
  • Analyze daily backup jobs, identify root causes for failures, and implement corrective actions to maximize backup success rates
  • Perform configuration changes, patching, and upgrades for Commvault environments as per design and compliance requirements
  • Collaborate with cross-functional teams (storage, virtualization, network) to resolve complex issues and support integrated backup solutions
  • Provide escalation support for L1 engineers and act as a technical point of contact for managed service providers and customers
  • Ensure backup and restore operations are aligned with data protection and disaster recovery strategies
  • Maintain and update documentation for backup procedures, configurations, and incident resolutions
  • Participate in capacity planning, utilization analysis, and optimization of backup storage resources
  • Support integration of various storage technologies (SAN, NAS, Object Storage) with Commvault backup systems
  • Fulltime
Read More
Arrow Right
New

Server Load Balancer Engineer (L2)

Join a company that is pushing the boundaries of what is possible. We are renown...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams
  • Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure
  • Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols
  • Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours
  • Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements
  • Act as a liaison between L1 and L3 support teams, developers, and project managers
  • Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment
  • Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed
  • Shall analyze incidents & identify root causes and act for containment and remediation
  • Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action
Job Responsibility
Job Responsibility
  • Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams
  • Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure
  • Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols
  • Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours
  • Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements
  • Act as a liaison between L1 and L3 support teams, developers, and project managers
  • Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment
  • Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed
  • Shall analyze incidents & identify root causes and act for containment and remediation
  • Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action
  • Fulltime
Read More
Arrow Right