Data Services Delivery Manager Job at Rackspace

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Operations Manager, Service Delivery

At Snappr, we're changing the world by making amazing photography accessible to ...

Location

Philippines , Metro Manila

Salary:

135000.00 - 200000.00 Php / Month

Snappr

Expiration Date

Until further notice

Requirements

At least 5 years of workforce management experience
Experience with data analytics in spreadsheets
Fluency in written and spoken English
Ability to work the night shift/flexible shifts
A 'let's get it done' mindset
The ability to balance attention to detail with swift execution

Job Responsibility

Manage and engage a team of fun and highly talented creative professionals
Identify bottlenecks in our operational processes and execute solutions to improve turnaround times for shoots
Operate a quality management system in our photography operations
Utilize data to understand team performance and areas for improvement in our operations
Maximize team productivity with a mix of training and tool-building
Work closely with the product and operations team to launch and operationalize new products from scratch
Understand the vision and strategy for your team and get all members pumped and aligned to power Snappr's growth
Develop & optimize processes by breaking projects into actionable steps with aggressive timelines for completion
Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

What we offer

competitive salary (Php 135-200K)
equity ownership in the company
HMO (w/ dependents)
Free daily meals
great workspace in Ortigas CBD

Fulltime

Service Delivery Specialist

Reporting to the Service Delivery Manager in Operations Transformation & Support...

Location

Ireland , Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Preferably 4 years+ of optimal Service Delivery experience or account management role
Experience in a multinational environment, producing update within tight deadlines
Experience in project management and/or data analytics are an advantage
Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
Comfortable working with numbers
A customer-focused individual with great interpersonal and communicative skills
Attention to detail and problem-solving skills
Strive for excellent member’s experience
Developed interpersonal and communication skills (verbal and written)
Great team player with ability to influence others

Job Responsibility

Managing our Third Party Partners (TPP)
Assist in managing and developing end to end service delivery considering related TPP service issues
Identify root causes and push for mitigation plans to enhance the service delivery
Understand and maintain very good knowledge of TPP capabilities and limitations to anticipate needs and challenges
Document and maintain all relevant information pertaining to TPP (scorecards)
Communicate relevant information to key stakeholders to facilitate decision making
Lead and support any TPP meetings/calls
Participate to TPP business review to give relevant feedback
Recognized as the go-to person internally on the assigned account
Drive easy, quick and high quality interactions with all touchpoints

Fulltime

Customer Data Remediation Manager

The Data Owner Sr Manager is responsible for executing the data strategy at the ...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in banking and financial services industry, information technology, and data governance
Experience with data management processes and tools and applications, including process mapping and lineage toolsets
Strong knowledge of structured/unstructured databases, data modeling, data management, rapid/iterative development methodologies, and data governance tools
Strong understanding of data governance issues, policies, regulatory requirements, and industry information affecting the business environment
Demonstrated relationship management and advisory skills with sponsors, key stakeholders, partners, and team members in both business and technology forums
Good presentation skills, business and technical writing, and verbal communication skills to support decision-making and actions
Excellent problem-solving and critical thinking skills to recognize and comprehend complex data flow and designs
Self-motivated and able to dynamically determine priorities
Actively managed various aspects of data initiatives including analysis, planning, execution, and day-to-day production management
Bachelor's/University degree, Master's degree preferred

Job Responsibility

Execute critical aspects of data governance policy and data strategy to manage data
Build a deep, comprehensive, and documented understanding of the business’ key data, data processes, and data flows
Partner with data consumers to agree on the scope of critical data quality challenges and ensure that the data operating model is implemented to reduce data risk
Assist in remediating Data Concerns, including dispositioning and monitoring fixes (Data defects, Data issues)
Review, remediate, report, and monitor Data Quality issues through Citi’s corresponding Data/Issue management process
Partners with other colleagues within business/functions and data technology teams to build the knowledge and assess the current state of the businesses’ information infrastructure
Partner with Data Stewards to drive end-to-end management and consistent usage to maximize the trustworthiness of business/function data
Identify data quality “hot spots” or points of exposure
Assist in aligning key data capabilities including metadata repositories, data dictionaries, data lineage, business process maps, and training materials with the data and system process flows
Contribute to the development of informed target state plans and execution roadmaps

Fulltime

Reference Data Services Analyst

The Reference Data Services Analyst 2 is a developing professional role. Applies...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience in client/counterparty/account data management within a global financial services organization
Good awareness of client needs/expectations
Financial services related qualifications (e.g. IAQ or similar)
Bachelor's/University degree or equivalent experience

Job Responsibility

Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams
Identify opportunities for improvements to quality of data and client service levels
Acts as backup for manager
Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements
Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

Fulltime

Engineering Manager, CS Data Services

The Community Support Engineering (CSE) organization ensures our hosts and guest...

Location

United States

Salary:

204000.00 - 255000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

9+ years of software engineering experience
3–5+ years managing engineering teams in a fast-paced environment
BS/MS in CS or a related field
Deep understanding of distributed systems, application-layer APIs, and event-driven architectures
Strong proficiency with Java/Kotlin, distributed queues (Kafka, SQS), GraphQL, data processing frameworks (Spark/Flink), and datastores (Redis, ElasticSearch, Cassandra, MySQL, or similar KV/relational systems)
Demonstrated ability to balance long-term platform strategy with near-term product needs using sound technical judgment
Proven track record building reliable, scalable, high-quality systems and fostering a culture of accountability and ownership
Excellent communicator who can influence across teams and develop, motivate, and lead high-performing engineering organizations
Experience delivering large, complex technical initiatives end-to-end
Strong commitment to operational excellence, quality, reliability, and availability

Job Responsibility

Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding
Lead, mentor, and grow a high-performing engineering team in a fast-paced environment
Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving
Drive adoption of data services by partnering closely with teams across CSE to understand their use cases and deliver intuitive, scalable solutions
Set clear priorities and strategic direction in collaboration with engineering, product, machine learning, and data teams
Improve team processes to strengthen collaboration, execution efficiency, and delivery quality
Lead complex, cross-functional projects that align with business goals and deliver measurable impact

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Service Delivery Leader

At IKEA, we are committed to transforming the way we manage and deliver services...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong Service Management skills and how to integrate a strong and modern engineering culture across Group Digital and digital organizations in the markets with a proven track record (at least 10+ years) in managing services in a global organization
Strong understanding of software development best practices, and of how to lead, develop, define, plan, and execute a roadmap to meet business requirements together with relevant stakeholders
Demonstrable relevant knowledge of technology and/or software engineering within the relevant areas combined with good knowledge of agile ways of working, how to enable a product- and service-led organization, knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on OKRs across service delivery framework, SLAs, and KPIs
Proven analytical skills and experience in making decisions based on both hard and soft data
Strong negotiation and influencing skills, with the ability to build trustful relationships and hold stakeholders accountable at all levels (junior team members or senior management) both internally and externally
Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders
Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience
10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value
10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimize processes and behaviours
8+ years of demonstrable experience working in agile/scrum and Software Engineering environments in complex global organizations

Job Responsibility

Align Service Management practices across areas to ensure consistent, robust, and complete implementation of service delivery guardrails
Collaborate with (Senior) Engineering Domain Managers to secure the competence and capacity of engineering teams required for great service delivery
Build and maintain the service management community in the assigned area, ensuring SLAs are met
Ensure Service Management & Operations capabilities are embedded in engineering teams with sufficient expert support
Identify goals and drive implementation of Service Delivery practices, ensuring standardized and coherent ways of working
Drive the implementation of Service Management-as-Code to ensure stability and rapid recovery from incidents.

What we offer

Some travel between Digital Hubs
Collaboration and co-creation in the office

Fulltime

Cs Delivery Manager

We are seeking a dedicated and enthusiastic candidate to provide exceptional Cus...

Location

South Korea

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in a customer service or an operations role
5 years in a role directly managing staff & the employee lifecycle
Proficiency in English and Korea languages
Demonstrable experience in driving improved performance of teams as a line manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends
Experience developing and implementing performance management standards
Experience translating big picture goals and strategy into implementable and concrete actions for your teams
Ability to work weekend days, holidays, and on-call required

Job Responsibility

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community
Act as the highest escalation point for case consults and high level escalations from other stakeholders
Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
Create a performance development strategy/plan for your service(s)
Provide best practices guidelines to your team on how to handle cases and situations
Ensure that ways of working are documented and followed
Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
Guide ambassadors to take proper action to case closure
Support with in-the-weeds case handling

Fulltime

Data Services Delivery Manager

Rackspace

Location:
Vietnam

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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