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Apex is hiring a data scientist to work 3 days a week on site in Redmond, WA. Seeking a Data Scientist who is passionate about delivering high-impact, high-quality results to join the Mojang Player Data and Insights team. In this role, you will drive insights that inform the Mojang strategy, with a focus on Player Care. You’ll collaborate closely with the Player Care team to analyze support interactions, identify pain points, and recommend data-driven improvements to enhance player support experiences. You will also work with the broader data science team and cross-functional partners, actively contributing to business metrics reporting and integrating player care insights into key decision-making processes. Beyond your primary responsibilities supporting Player Care, you will also assist with other out-of-game player contact points (social media and consumer products). Specific responsibilities include making recommendations to optimize business performance and evaluating the impact of various programs and initiatives on critical metrics, including tying out of game activities to in-game metrics. The ideal candidate will have experience with statistical analysis, data visualization tools, and strong communication skills to translate insights into actionable recommendations for both technical and non-technical stakeholders.
Job Responsibility:
Partner with Player Care team and PADI data engineering to turn our Player Care data into actionable insights
Identify key learnings from your analysis and synthesize them into recommendations for stakeholders
Work collaboratively with other PADI data scientists to incorporate support findings into relevant major analyses and franchise beats
Conduct data analysis as requested for stakeholder groups across Marketing and Consumer Products, including understanding ROI of out-of-game initiatives and optimizing for in-game metrics
Be self-driven and show ability to deliver on ambiguous projects with incomplete or dirty data
Maintain dashboards in PowerBI that enable stakeholders to understand the business and supporting onboarding to other self-service tools
Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources using a variety of tools and data analysis techniques
Requirements:
5 years of experience in data analytics
5 years of experience with SQL
2 years of experience with dashboarding tools, PowerBI preferred
Proficient in Python
Able to work in a collaborative, diverse and fast-paced team
Excellent analytical, and problem-solving skills and autonomy when faced with solving data problems
Excellent verbal, visual and written communication skills
Interest in games
Local to Seattle area
Nice to have:
Bonus if familiar with SparkSQL, Databricks, or Azure Data Explorer
Bonus if familiar with PySpark
Bonus if experience in gaming industry
What we offer:
Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
Certification discounts and other perks to associations that include CompTIA and IIBA