IT Help Desk Support Technician

• Troubleshoot software and hardware issues
• Escalation of issues to the appropriate application support or level 2 desktop support team
• Configuration and deployment of desktop hardware, software and peripherals
• Follow established policies, procedures, and processes
• Maintain and update asset data

• 2 years experience providing first level troubleshooting and support of Windows Operating Systems
• Desktops and laptops workstations
• Peripherals such as printers, document scanners, and docking stations
• Business productivity software such as Microsoft Office and Office365
• Basic networking/telecom such as internet, VPN, and phones
• Creation and deletion of user credentials using Active Directory
• Ability to effectively communicate with internal users who possess varying levels of technical skills
• Able to prioritize multiple incidents and request and process in a timely manner
• Experience using ticketing systems
• CompTIA A+ required

Some college courses in related field a plus

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances
• 401(k) includes employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available
• Comprehensive wellness program