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Join a leading global interactive entertainment company where innovation meets impact! This is an incredible opportunity to shape the player experience for millions worldwide. You will be at the forefront of transforming data into actionable strategies, directly influencing how users interact with and experience a beloved global entertainment platform. If you’re passionate about leveraging data to enhance user satisfaction and drive strategic decisions, this role offers the chance to make a significant, visible difference. In this dynamic role, you will be a pivotal member of the Data and Insights team, focusing on optimizing user support experiences. You will partner closely with the customer support team, diving deep into interaction data to uncover pain points and recommend data-driven improvements. Beyond user support, you’ll contribute to understanding the impact of external initiatives, connecting these activities to in-platform metrics. Your insights will be crucial in informing strategic decisions, improving business performance, and ensuring an exceptional experience for our global user base.
Job Responsibility:
Partner with the customer support team and data engineering to transform user support data into actionable insights
Identify key learnings from data analysis and synthesize them into clear, actionable recommendations for stakeholders
Collaborate with other data scientists to integrate user support findings into major analyses and strategic initiatives
Conduct data analysis for various stakeholder groups, including marketing and consumer products, focusing on the return on investment of external initiatives and optimizing for in-platform metrics
Demonstrate self-direction and the ability to deliver on ambiguous projects, even with incomplete or unstructured data
Maintain and develop dashboards using data visualization tools to provide stakeholders with business insights and support onboarding to self-service analytics tools
Manipulate and analyze complex, high-volume, high-dimensionality data from diverse sources using a variety of tools and analytical techniques
Requirements:
5 years of experience in data analytics
5 years of experience with SQL
2 years of experience with dashboarding tools (e.g., PowerBI)
Proficient in Python
Ability to thrive in a collaborative, diverse, and fast-paced team environment
Excellent analytical and problem-solving skills, with a strong sense of autonomy in tackling data challenges
Excellent verbal, visual, and written communication skills
Nice to have:
Familiarity with SparkSQL, Databricks, or Azure Data Explorer
Familiarity with PySpark
A strong interest in games, with bonus points for experience in the interactive entertainment industry