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Our Global Data & Analytics (D&A) team is the hub of harvesting and analyzing data to drive strategic business decisions across our brands. By collaborating with partners throughout the organization, associates on our D&A team provide recommendations that allow our teams to push boundaries and stay at the forefront of retail trends. We seek a Data Scientist with a strong focus on digital transformation and Gen AI initiatives. This role will leverage advanced statistical modeling, machine learning and Gen AI techniques to enhance product discovery, personalization and customer experience across our digital channels, which includes but is not limited to product recommendations, intelligent sorting, semantic search and agentic AI solutions. The successful candidate will monetize clickstream and customer data for personalized messaging, conduct deep customer analyses, optimize omni-channel sales, and develop robust modeling and segmentation approaches for diverse digital workstreams. You will partner closely with Digital and Decision Analytics teams to support advanced analytics needs, shaping a holistic view of the business and elevating every aspect of the customer journey, from front-end web and store experience to order fulfillment and customer service.
Job Responsibility:
Design and implement innovative machine learning and Gen AI solution for product and content discovery, personalization and customer engagement
Develop and deploy generative AI solutions (e.g., language and vision models, agentic AI) to enhance and automate digital experiences
Build predictive models (propensity, lifetime value, customer affinity, churn, etc.) and recommender systems tailored for e-commerce
Apply advanced modeling techniques, including classification, generalized linear models, decision trees, time series forecasting, clustering, survival analysis, deep learning, and transformer-based architectures
Integrate new data sources (internal and external) and modalities (clickstream, text, images, audio) into ML and Gen AI pipelines
Identify and capitalize on opportunities to increase conversion rates, reduce costs, and drive revenue through data-driven solutions
Serve as an advanced analytics subject matter expert (SME) for the broader analytics team
Identify cross-channel and cross-platform optimization opportunities for customer, product, market, promotions, and pricing strategies
Champion data-informed decision-making and proactively seek innovative ways to leverage data and analytics
Ensure data integrity and a single source of truth
collaborate with Data Engineers to develop scalable solutions
Stay abreast of emerging trends in Gen AI, ML, and digital analytics, and share best practices with the team
Requirements:
Bachelor's Degree or related experience
Proficiency in SQL, Python, and R
Familiarity with big data platforms, cloud-based ML/AI services, and MLOps best practices
Experience using foundational text/vision/multimodal models, finetuning foundational models and familiarity with generative AI frameworks (e.g., Hugging Face, Google Vertex AI, Azure AI foundry, LangChain) is highly desirable
Strong communication skills, with the ability to explain complex technical concepts to both technical and business audiences
Highly motivated/self-starter with a sense of ownership, willingness to learn, and desire to succeed
Commitment to continuous learning and professional growth in the rapidly evolving field of digital and Gen AI analytics
Must perform well in high pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision
Nice to have:
Experience with Databricks and MLflow is preferred
What we offer:
Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off and one paid volunteer day per year
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
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