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Citi Logo Citi · IT - Software Development

Data Platform Support Analyst

Mexico, Ciudad De Mexico Employment contract · Job Posted May 27, 2026
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Job Description

The Data Governance Foundation Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating governance processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided.

Job Responsibility

  • Interprets data and makes recommendations
  • Researches and interprets factual information
  • Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices
  • Manage relationships with key stakeholders across the organization, including the day-to-day execution activities and meetings
  • Identifies policy gaps and formulates, facilitates and reviews policies, standards and procedures with program leads and managers
  • Analyzes, interprets and synthesizes information to develop content and design materials for Town Halls, Staff meetings, and other presentations
  • Researches and communicates project or program status, including any potential risks, issues or dependencies that need escalation or change to project or program leads
  • Liaise with other Citi risk organizations to determine and maintain appropriate alignment
  • Develops new data collection and evaluation approaches, including formatting of design, compiling data, and its relevancy and metrics
  • Conducts analysis, makes recommendations, and completes tasks that contribute to the implementation of assigned data governance projects such as establishing and/or integrating the data governance and/or Data Risk and Controls Policies, standards and procedures including industry best practices with Data Governance leads and managers
  • Identify and analyze options for data concern remediation, and where required, implement compensating measures
  • Dar soporte operativo y funcional a los usuarios internos en el uso de las plataformas de datos
  • Monitorear el desempeño de las herramientas, identificando incidencias y gestionando su resolución con las áreas correspondientes
  • Realizar análisis de datos para evaluar comportamientos de uso, eficiencia de procesos y satisfacción del usuario interno
  • Generar reportes y dashboards que faciliten insight y seguimiento a KPI relevantes
  • Documentar procesos, manuales de usuario y comunicados para facilitar la adopción y mejora continua de las plataformas
  • Participar en iniciativas de mejora de la experiencia de los usuarios, proponiendo soluciones basadas en datos y retroalimentación
  • Colaborar con equipos de tecnología y negocio para asegurar alineación funcional y continuidad operativa

Requirements

  • 0-2 years of relevant experience
  • Demonstrated influencing, facilitation and partnering skills
  • Ability to collaborate by building partnerships and work with others to meet shared objectives
  • Analytical, flexible, team-oriented and have good interpersonal skills
  • Communicates effectively
  • Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)
  • Licenciatura en Ciencias de la Computación, Ingeniería en Computación, Sistemas de Información, Analítica de Datos o carrera afín
  • Conocimiento en bases de datos relacionales y SQL
  • Lenguaje de programación Python, enfocado en análisis de datos y automatización básica
  • Conocimiento básico o práctico en herramientas analíticas y de visualización (por ejemplo: SAS, Tableau, Cognos o similares)
  • Interés por el uso y administración de plataformas de datos empresariales
  • Conceptos de experiencia de usuario (UX) y diseño centrado en el usuario, aplicados a productos o plataformas (deseable)
  • Conocimiento básico de metodologías ágiles y manejo de requerimientos funcionales (deseable)
  • Alta orientación al servicio y al usuario
  • Capacidad analítica y pensamiento crítico
  • Habilidad para comunicar información técnica a audiencias no técnicas
  • Apertura para aprender nuevas herramientas, entender procesos y adaptarse al entorno operativo del banco
  • Disposición para recibir retroalimentación, aprender de otros y desarrollarse de forma gradual dentro del equipo
  • Sentido de responsabilidad y compromiso con entregables, tiempos y calidad del trabajo
  • Proactividad, organización, disciplina y atención al detalle
  • Colaboración EXTREMA y EMPATIA
  • Inglés intermedio (deseable)
  • 1 a 2 años de experiencia en: Uso de herramientas analíticas, Manejo de bases de datos, Soporte o interacción con usuarios, Plataformas de datos

Nice to have

  • Conceptos de experiencia de usuario (UX) y diseño centrado en el usuario, aplicados a productos o plataformas
  • Conocimiento básico de metodologías ágiles y manejo de requerimientos funcionales
  • Inglés intermedio
  • Python (automatización / análisis)
  • SAS
  • Conocimientos en métricas de performance de plataformas
  • Conceptos de administración de plataformas de datos
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