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Data Performance and Monitoring Officer

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Citizens Advice

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Location:
United Kingdom , Stafford Borough, Cannock Chase and South Staffordshire

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Contract Type:
Not provided

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Salary:

26000.00 - 28000.00 GBP / Year
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Job Description:

Citizens Advice Staffordshire South West offers an exciting opportunity for an experienced Data Performance and Monitoring Officer to join its team within a well-established local charity that makes a real difference in its community. We are an independent local charity and a member of the Citizens Advice national network.

Job Responsibility:

  • Implement and oversee a performance and reporting framework that supports a range of projects and services
  • Monitor performance and accountability against agreed KPIs and produce reports for the organisation and its funders
  • Work closely with internal and external teams to ensure consistent data performance is achieved and communicated effectively

Requirements:

  • The ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail
  • The ability to monitor performance and accountability against agreed KPIs and produce reports
  • Strong technical knowledge of reporting packages
  • Knowledge of statistics and experience analysing datasets
  • Demonstrable experience in collating, reporting, and data analysis
  • Ability to write clearly and accurately, including drafting of reports for both internal and external use
  • Understanding of and commitment to the aims and principles of the Citizens Advice (CA) service
  • A good, up to date understanding of equity and diversity and its application to the provision of advice
  • Good verbal communication skills, including the ability to deal appropriately with a range of people both face-to-face and by telephone
  • Ability to provide own administrative support and to maintain office systems
  • IT Proficiency, including use of Google Drive operating system, with the ability to use and implement formulas, and confidence to pick up new IT skills
  • Knowledge of Customer Relationship Management Systems
  • Ability to translate and present technical knowledge and information to non-technical teams
  • Ability to deliver training to staff at all levels in reference to use of systems and develop training materials
What we offer:
  • Hybrid working arrangements
  • Generous leave entitlement including bank holidays
  • Free parking at some offices
  • Opportunity to enrol in a workplace pension scheme with NEST
  • Great learning and development opportunities

Additional Information:

Job Posted:
January 26, 2026

Expiration:
January 27, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
Job Link Share:

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