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Citizens Advice Staffordshire South West offers an exciting opportunity for an experienced Data Performance and Monitoring Officer to join its team within a well-established local charity that makes a real difference in its community. We are an independent local charity and a member of the Citizens Advice national network.
Job Responsibility:
Implement and oversee a performance and reporting framework that supports a range of projects and services
Monitor performance and accountability against agreed KPIs and produce reports for the organisation and its funders
Work closely with internal and external teams to ensure consistent data performance is achieved and communicated effectively
Requirements:
The ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail
The ability to monitor performance and accountability against agreed KPIs and produce reports
Strong technical knowledge of reporting packages
Knowledge of statistics and experience analysing datasets
Demonstrable experience in collating, reporting, and data analysis
Ability to write clearly and accurately, including drafting of reports for both internal and external use
Understanding of and commitment to the aims and principles of the Citizens Advice (CA) service
A good, up to date understanding of equity and diversity and its application to the provision of advice
Good verbal communication skills, including the ability to deal appropriately with a range of people both face-to-face and by telephone
Ability to provide own administrative support and to maintain office systems
IT Proficiency, including use of Google Drive operating system, with the ability to use and implement formulas, and confidence to pick up new IT skills
Knowledge of Customer Relationship Management Systems
Ability to translate and present technical knowledge and information to non-technical teams
Ability to deliver training to staff at all levels in reference to use of systems and develop training materials
What we offer:
Hybrid working arrangements
Generous leave entitlement including bank holidays
Free parking at some offices
Opportunity to enrol in a workplace pension scheme with NEST