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We will hire Data Operations Specialists who will be accountable for the delivery of all services in scope of the Global Operations Services Center. We support commercial, marketing and medical back-office activities such as incentive calculation, sales & activity reporting, e-permissions operations, Customer Facing Colleague (CFC) related effectiveness services, tools & application day to day administration and working with peers across the team.
Job Responsibility:
Deliver data validation and stewardship for data sets in scope
Deliver reporting and analytics to commercial operations colleagues
Deliver data extractions from multiples databases
Deliver calculation, attainment, monthly data upload, validations and reporting of CFC incentives
Manage and administer in scope CFC & marketing related applications e.g. SFA, promotional materials
Deliver self-service technical configuration of CFC related applications
Propose and deliver solutions and ideas for any problems and issues faced
Prioritize requests and manage workload according to plan
Follow SLA & guidelines and timeline established for the team
Deliver high quality for any activities in scope
Propose continuous improvement of processes in scope
Develop subject matter expertise for one or more data process in scope
Requirements:
Preferably 1 year + experience in service delivery or shared service delivery
Service oriented/Customer service mindset
Excellent IT literacy/knowledge required (technology savvy)
Experience in commercial system administration
Preferable knowledge in CRM & commercial tools based on Salesforce.com, such as PforcRX, Veeva Vault, etc.
Advanced Excel skills (working with formulas, parameters)
Experience in data stewardship, reporting and analytics delivery
Background in pharmaceutical market preferable though not essential
Self-motivated
High level of independent and service oriented working attitude
Able to demonstrate strong analytical and quantitative skills
Able to fact-based challenge and detail oriented
Good communication and interpersonal skills
Good team player
Understanding of cultural differences and desire to work in a multicultural environment
Fluency in both written and verbal English is a must