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Data Operations Manager

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British Heart Foundation

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

55000.00 - 58000.00 GBP / Year
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Job Description:

Our Data Operations team supports and manages our principal CRM database holding extensive information on donors, participants, members and supporters. Within that, the Data Operations team provides support to the whole of BHF for the use of data for marketing and management purposes.

Job Responsibility:

  • Plan and coordinate imports, selections, dashboards and trackers of data for activities such as fundraising and marketing communications
  • Oversee our CRM support function which assists users, ensures best database practice, and maintains critical financial and compliance processes
  • Lead on the continual improvement of quality of data held within the system
  • Work closely with our I&A, MFE and Data Applications teams, as well as internal customers, to identify business opportunities and develop the use of data across the organisation
  • Act as a key contributor to our Technology Services Portfolio strategy
  • Be ultimately responsible for the effective management of BAU Data Operations and team
  • Be the CRM service owner
  • Be instrumental in ensuring our CRM and associated Data Applications are managed, monitored and supported in a measurable way and are aligned with business expectations

Requirements:

  • Expert knowledge and understanding of all aspects of Data Operations
  • Understanding of Data Operations for a similar sized organisation
  • Expert knowledge in the manipulation of data and data querying within a relational database structure
  • Expert knowledge of database systems and platforms
  • Experience of using T-SQL
  • Previous experience as a database professional, ideally utilising Blackbaud products
  • Significant experience with marketing data
  • Appreciation of digital terminology, practice and process
  • Direct experience of project/workstream management and review of workflows/processes
  • An assured, authoritative and confident personality, able to build excellent relationships with key internal stakeholders, at senior level, and with key partners and suppliers
  • Customer focussed
  • A change advocate, able to hold challenging conversations at all levels within an organisation and with suppliers
  • Able to drive change and take the initiative, a decisive and a critical thinker
  • Able to take an innovative approach, challenging and changing the status quo
  • Able to work collaboratively with colleagues in the Technology directorate as well as colleagues and staff across BHF
  • A strategic approach to the delivery of Technology Infrastructure, able to see the big picture as well as the finer details
What we offer:
  • 30 days annual leave
  • private medical insurance
  • dental health cover
  • pension
  • flexible working
  • learning and development opportunities

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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