Data Operation Manager

Key Responsibilities: Manage a multi-location in-house analyst team tasked with supporting our customers and maintaining data records across multiple areas of expertise, motivate and lead on career development opportunities. Ensure in-house teams are delivering value through measurable OKRs and assessing opportunities to improve processes and efficiency. Monitor inbound analyst queries from internal stakeholders, ensuring they are handled in an efficient and timely manner and escalate challenges or concerns to senior management. Build your understanding of customer workflows, their requirements in line with our wider business objectives. Compile and maintain clear methodology, process and training documents according to the ISO9001:2015 standard, and lead on onboarding of new analysts. Monitor data quality and present management with cost-effective opportunities to expand and improve data that deliver customers increasingly timely and comprehensive data. Ensure all key supplier relationships managed by the team are governed by up-to-date agreements that are approved with the Legal team. Work with the product, sales and marketing teams to support on content-led enhancements to the datasets, such as vessel movements, ownership & characteristics, port state control records, sanctions, ports & places. Stay on top of market news and proactively inform the team if changes need to be made to geospatial boundaries, certain sectors or companies operating in certain jurisdictions, e.g. in the aftermath of new comprehensive sanctions or new industry regulations. Ensure you and the team stay abreast of new product developments and functionality covered in Go To Market sessions and continually develop your understanding of the key customer sectors and how we support them. Deliver business justifications and project manage all improvements through to completion and implement and drive projects to scheduled timelines once approved. Establish yourself as a thought-leader in the data space, delivering presentations to an external audience, promoting knowledge and data. Support sales in renewal, new business and tender processes, if required, attend client meetings as a subject matter expert alongside sales and product management. Expand on understanding of market trends, needs of prospective and current customers, as well as how customers use our current products and those of competitors.