Data Officer

• Data Support: Support office and frontline staff with data workflows, ensuring client data is accurately captured, updated, and maintained across systems. Provide guidance and best-practice advice to users
• Data Issue Resolution: Investigate and resolve data issues, from simple errors to more complex discrepancies across systems, ensuring records remain accurate and trustworthy
• Reporting & Insights: Develop, maintain, and improve reports and tools that help teams understand trends and support informed decision-making, while adhering to privacy requirements
• Training & Documentation: Deliver training on data processes and system updates. Create and maintain clear work instructions, guides, and documentation to support consistent data practices
• Data Quality & Governance: Identify recurring data issues, support improvements to data collection processes, assist with system upgrades or migrations, and contribute to strong data governance, privacy, and compliance practices

• Previous experience in administrative, operational, or financial roles, with regular use of systems (no IT background required)
• Strong ability to multitask, prioritise competing tasks, and meet deadlines
• High level of accuracy and attention to detail when managing and reviewing data
• Understanding of data quality, privacy, and confidentiality requirements
• Confident written and verbal communication skills, with the ability to explain processes clearly to others
• Hold or willing to obtain: Working with Children Suitability Blue Card and NDIS Worker Screening

Intermediate Excel skills (e.g. pivot tables, lookups) and/or exposure to Power BI highly desirable

• Full training in systems and applications - no prior IT background needed
• Clear career pathways into areas such as process improvement, systems integration, and data analysis
• Wellness initiatives and access to the Sonder wellbeing app – 24/7 support
• Monthly RDOs, giving an additional 12 days of leave per year
• Flexible work arrangements to support work-life balance
• Employee recognition programs, including Employee of the Month and service awards
• Genuine opportunities for career growth and progression
• Access to an employee rewards hub providing savings and cashback across everyday purchases