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Clio Logo Clio · IT - Administration

Data Migrations Specialist

Canada, Burnaby, Calgary or Toronto 62400.00 - 84400.00 CAD / Year · Job Posted December 26, 2025
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Job Description

We are looking for a high output, analytical, and skilled Data Migrations Specialist to add value, energy, and technical expertise to our team. You not only have the technical chops but also have mastered the art of customer experience to deliver on data migration sessions as part of a customer’s full life cycle. This includes setting them up for success long-term, and delivering value in every interaction. You are a troubleshooting expert, and a consummate people person with deep empathy for ensuring that our employees and customers' needs are understood and expectations are not only met, but exceeded.

Job Responsibility

  • Work closely with Sales and Customer Onboarding Specialists to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
  • Perform data transformations and imports from various sources (often CSV and SQL) into the Clio products and handle escalated data processing cases
  • Provide superb customer service throughout the data migration process
  • Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department)
  • Be confident, articulate, and sensitive to the needs of customers and internal partners
  • Contribute regularly to our customer-facing knowledge articles
  • Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, and testing of data transformation, extraction and training activities
  • Gain a deep understanding of and staying up to date with the Clio product and common workflows
  • Always looking for and being curious about process and technology improvements to enhance the customer’s journey and automate the function of the role

Requirements

  • Healthy customer obsession and focus on delivering exceptional client experience
  • Expert in Microsoft Excel (ex. you can comfortably perform different Lookups, Left/Right/Trim, IfError, and other formulas and be able to recognize and interpret patterns)
  • Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
  • Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
  • Experience with coding an asset
  • Demonstrate a keen interest in improving your craft by using AI

Nice to have

  • Experience with Salesforce or other SaaS tools
  • Experience working with API-driven applications
  • Proven track record in a dynamic startup environment
  • Bachelor’s degree or equivalent experience

What we offer

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week
  • Flexible time off policy, with an encouraged 20 days off per year
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Clio - All Job Offers

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