Data Management Analyst for Customer Information Job at Aramark (Rockville)

Data Analyst, Customer Account Operations

Palo Alto Networks is looking for an accomplished Services Operations Analyst to...

Location

United States , Plano

Salary:

93000.00 - 149500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required
Minimum 5 years of experience in analytics program management, hands on data analytics, or a similar role within a technology or consulting environment
Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes)
Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work

Job Responsibility

Lead end-to-end analytics for the AHM Strat-Ops organization
including the design, implementation, and optimization of data-driven analysis, insights, processes and dashboards
Drive continuous process improvement by implementation of automation solutions through the use of AI
Develop and automate complex reports and analytical dashboards using Tableau, Looker Studio, GCP BigQuery, Salesforce, SQL, and Python
Partner with the GCS Strat-Ops team for a coordinated approach to data analytics across Technical Services and AHM
Identify metrics to measure and produce weekly and quarterly reports on specific Key Performance Indicators (KPIs) that support AHM business objectives
Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
Collaborate cross-functionally across GCS, Strategy, Sales, Finance, Product and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
Author high-quality executive summaries, strategic reports and documents to communicate complex analytical findings to senior leadership and stakeholders
Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives

Fulltime

Customer Data Analyst

You will extract, analyze, validate and report on the core CRM performance metri...

Location

United Kingdom , Borehamwood

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

Ability to analyze, interpret and mine disparate, raw data and identify actionable insights
Working knowledge of data integrity and visualizations tools
Excellent Excel skills
Excellent written/verbal communications skills
Proven ability to communicate the science of data simply to others to help educate on opportunities

Job Responsibility

Extract, analyze, validate and report on the core CRM performance metrics
Build insight from customer data across all channels
Manage and interrogate customer data
Develop insight aimed to inform decision making in acquisition and retention strategy
Drive customer lifetime value

What we offer

Fantastic benefits
Clear progression routes

Fulltime

Senior Analyst, Customer Relationship Management

The Senior CRM Analyst provides technical leadership in the analysis, design, de...

Location

United States , Richmond

Salary:

Not provided

Eastern Kentucky University

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required, Master's Degree Preferred
Two years of experience required
Experience working in a university setting in a programming or CRM related field preferred
Must have knowledge of relational databases and computer software and languages
University experience is preferred

Job Responsibility

CRM Oversight: Take the lead in overseeing the University's CRM system, serving as the main point of contact between technical and functional teams during the design, analysis, and enhancement of software solutions and systems. Manage daily technical operations of the University CRM, Slate, and maintain procedural manuals to ensure operational efficiency, data accuracy, and information integrity. Act as a subject matter expert on system functionality and play a crucial role in the implementation of new systems by staying updated on developments in institutional research, evolving university objectives, and future programming requirements
Project Management and Leadership: Provide crucial support in the selection, interpretation, and execution of tasks related to projects. Deliver clear and concise project/status updates, ensuring effective communication. Offer leadership and guidance to CRM Analysts in addressing assessment, planning, and evaluation requirements, focusing on measurable progress and results
Collaboration and Training: Foster collaboration with various business units across campus to streamline process flows, assess impact, and develop cross-functional systems. Cultivate strong working relationships with business partners and internal teams to promote seamless coordination and innovation for processes. Manage trainings/workshops for campus stakeholders in navigating the CRM system for best practices

Fulltime

Senior Customer Operations Data Analyst

As a Senior Customer Operations Data Analyst, you will play a pivotal role in an...

Location

United States; Canada; Mexico , San Francisco; Atlanta; Austin; Boston; Chicago; Dallas; Denver; Houston; Jacksonville; Los Angeles; Miami; New York City; Phoenix; Portland; Sacramento; Salt Lake City; San Diego; Seattle; Washington, D.C.; Ottawa; Toronto; Vancouver; Mexico City

Salary:

115000.00 - 148000.00 USD / Year

Scribd

Expiration Date

Until further notice

Requirements

3+ years of experience in an analytical or reporting role in Customer Support or Customer Operations within a digital consumer industry, with a strong focus on working autonomously to solve problems
Proficient in using data analytics tools including SQL, Python, Databricks, Looker, and Zendesk Explore (or similar BI tools)
Strong working knowledge of MS Excel and/or Google Sheets
A Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Mathematics, Economics, or Computer Science)
Solid knowledge of statistical concepts, including experimental design, hypothesis testing, regression analysis, and forecasting
Exceptional communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations for technical and non-technical stakeholders
A passion for analyzing user behavior and proven ability to combine product-level and CS data with customer-level data to understand key drivers of performance
Experience with agile workflows and collaboration across product, research, and operations teams
Detail-oriented with strong analytical, critical thinking, and problem-solving skills
Ability to work independently, manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment

Job Responsibility

Data Collection, Synthesis, and Analysis: Gather, analyze, and interpret data to provide insights on customer support data and trends. Create pipelines for the collection and processing of new data from customer support sources
Reporting & Insights: Create comprehensive reports in Databricks, Looker, Google Sheets, Zendesk, and/or similar tools to monitor key metrics
Performance Metrics: Evaluate the effectiveness and performance of Customer Support goals, initiatives, and projects. Conduct in-depth analyses of performance, measuring KPIs such as service level achievement, customer effort & satisfaction, and user retention
Customer Insights: Analyze customer feedback and behavior patterns in response to product changes and on an ongoing basis
Forecasting: Forecast contact volumes and capacity needs
Roadmapping: Collaboratively manage the Customer Support’s data analysis roadmap with leadership
Collaboration: Work cross-functionally with stakeholders across Customer Support, Data & Analytics, Product, Engineering, and User Research
Leveraging Technology: Use AI and BI to enhance customer support operations and increase efficiency. Develop and maintain dashboards and reports and own communication of critical marketing metrics and campaign performance to team leads and executive stakeholders
Process Improvement: Provide actionable insights to stakeholders through data analysis, and identify opportunities for improvements operational efficiency. Stay informed about the latest Customer Support trends, analytics tools, and methodologies to continuously improve performance and methodologies
Project Support: Understand, document, and communicate business requirements for projects and process changes

What we offer

Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products

Fulltime

Data Management and Business Intelligence Analyst

Airswift are a Global Manpower Provider specialising in the Energy, Infrastructu...

Location

Qatar , Doha

Salary:

Not provided

Airswift Sweden

Expiration Date

Until further notice

Requirements

Bachelor or Master level degree in Business, Computer, Information Science or a related field
Eight years (8) years of experience in a business environment with specific exposure in Business Process and Data Analysis relating to Project Management required, preferably in oil and gas industry
Must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations
Experience in statistical and data mining techniques (Data Mining, Cleaning and Munging) to mind and analyze data from company databases, ERP and other legacy data sources/systems to drive optimization techniques and business strategies
Experience Data Visualization, dashboard and Reporting using Data Visualization Tools such as (Power PI, Tableau, SAS, Python, etc.) with experience using web services and clouds tools
Knowledge in Business Process Analysis, Modelling, Optimizing and Workflow automation
Experience in business process analysis, modelling, notation, process improvement methodologies, optimization strategies and statistical process control
Experience in documentation and diagramming approaches used to describe typical business components including entity relationship diagrams, process diagrams, and workflow diagrams
Good exposure of Project Management principles and practices
Thorough understanding of Business Process management and ability to plan / conduct study and document the results

Job Responsibility

Data modelling: Develop custom data models and algorithms to apply to data sets
Data Mining, Cleaning and Munging
Data Visualization and Reporting (Power BI)
Data warehousing and structures
Business Process and workflow (SharePoint)
Statistical analysis and Risk Analysis
Database Programming (SQL)
Software Engineering Skills
Problem Solving
Effective Communication

Fulltime

Data Analyst / Research Analyst (UX)

Randstad is currently working with an exciting client to find a Data Analyst / R...

Location

Australia , Brisbane

Salary:

Not provided

Randstad

Expiration Date

July 09, 2026

Requirements

Ideally experience with SQL (or similar) and experience with Data Visualisation tools (e.g. Power BI, Tableau or similar)
Strong commercial acumen, with the ability to balance the drive for improvement with recognition of stakeholder needs and external regulators
Strong communication skills and stakeholder engagement
Experience using analytical tools to investigate and analyse user data
Demonstrable comprehensive knowledge and hands-on application of UX research principles, methodologies, and best practices within a professional discipline (e.g., qualitative, quantitative, mixed-methods research)
Proven ability to assess unique or challenging user experience scenarios, applying sophisticated analytical and problem-solving techniques to uncover root causes and generate actionable insights
Proficiency in leveraging technical skills for data analysis and manipulation, for advanced analysis, pattern identification, and visualization of complex research findings
A creative and adaptive approach to research, capable of developing novel solutions and suggesting varied approaches to complex UX problems

Job Responsibility

Conduct comprehensive UX research on a diverse range of digital customer experience challenges, with particular emphasis on quantitative methodologies including surveys, analytics, A/B testing, and statistical analysis
Apply advanced analytical techniques to evaluate complex information from large-scale datasets, identifying critical patterns, trends, and influencing factors that impact user behaviour and experience
Develop and execute effective research strategies and solutions, adapting existing methodologies to new contexts and devising approaches even when faced with limited initial information
Manage and execute research initiatives from inception to insight delivery with significant autonomy, applying statistical methods and quantitative analysis techniques to extract meaningful insights from complex, high-volume datasets
Translate complex research findings and their implications into clear, compelling narratives, effectively communicating actionable insights to diverse stakeholders, including senior leadership and those unfamiliar with UX principles
Utilise expert judgement, critical evaluation, and insightful interpretation to guide decision-making and recommend optimal courses of action for enhancing user experience
Collaborate with other departments to help communicate the value of being a 'customer led' business and how it influences, Employee, Business and Customer outcomes
Ensure consistency of digital customer approach across all products and online journeys
Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training

What we offer

Free onsite parking
WFH flexibility

Parttime

Program Management Intmd Analyst - Third Party Management

The Program Mgmt Intmd Analyst is a developing professional role. Deals with mos...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years relevant experience
Bachelor's/University degree or equivalent experience
Good interpersonal skills and ability to work in a global team
Excellent communication skills, both oral and written, with the ability to articulate complex and sensitive issues to senior management and influence desired outcomes at all levels of an organization
Customer focus
Attention to detail with strong emphasis on quality
Ability to work and think independently
Dynamic, enthusiastic, confident, reliable team member with a pro-active, can do approach

Job Responsibility

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Responsible for the review and analysis of the financials including investigation of variances noted for the period
Reports to the Business Management Office Head any inconsistencies or improprieties noted during the review
Identifies primary drivers for cost movements and variances observed, and ensuring recovery and costs are close to budgeted numbers and plan
Analyzes data to ensure proper accounting booking procedures have been followed
Ensures timely booking of accrual entries for the Centre
Reviews and analyzes payments and ensure expenses are charged to the proper cost center
Provides timely, relevant and accurate reporting & analysis of the results of performance against historical, budgeted, forecasted and strategic planning results to facilitate decision-making toward the achievement of the budget and strategic plan
Monitors monthly productivity and provides inputs to ensure timely reporting of Productivity Saves
Maintains hiring and attrition tracker

Fulltime

New

German Speaking Data Analyst - Senior

We are looking for an Senior Sales Reporting Specialist who will be responsible ...

Location

Hungary , Budapest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Near native German and above intermediate English language skills
Multiyear experience in business support positions, 3+ years’ experience working with, 2+ years writing SQL queries, ideally multiyear experiences supporting of Telecommunications Industry
Large experience in data analysis, interpretation, reporting and presentation of findings
Experience in working with data warehouses & business intelligence tools
global database management
Advanced MS office (Excel, Access, Power Point) and advanced SQL skills
Ability to balance conflicting interests and make decisions based on incomplete or unreliable information, Decision-making skills
High level Analytical/ data analysis skills
High attention to detail, accuracy
Strong relationship building skills

Job Responsibility

Extract Information and Analysis of Clients and their Structure using different reporting techniques – primarily writing SQL scripts, gathering data from the Data Warehouse
Create and update complex reports, dashboards on sales data for our senior stakeholders – with the help of different BI Tools
Support our Partner (Corporate Sales) Performance Management and Planning with regular/ ad hoc reporting
track and document all cases in the defined tracking systems
Regular and proactive communication with stakeholders and business partners
Drive high priority tasks and projects from start to completion, cooperate with internal stakeholders and Partners, deliver project targets
Create and maintain platforms, dashboards for actionable insights and cooperate with and promote them to stakeholders across multiple departments (Partner Stakeholders, Sales, Business Enablement, Commercial Management)
Design, construct and maintain a wide set of tools like reports, dashboards and applications, customized to satisfy stakeholders’ needs
Deep understanding of business to effectively design Dashboards
Generally keep and actively enhance business knowledge to anticipate business needs and to provide effective analysis, discover trends and potential issues

What we offer

Opportunity to work in a global, multicultural environment
Exposure to complex sales processes and high-value deal support
Involvement in strategic projects and continuous improvement initiatives
Collaborative working culture with opportunities to share knowledge and best practices
Professional development through cross-functional collaboration and project exposure
A dynamic, multicultural work environment with continuous learning opportunities
Ability to influence and improve contracting processes and frameworks
A dynamic environment where innovative ideas are always welcome
A collaborative community where your professional goals and work are supported by a diverse team
A supportive internal coaching and mentoring culture

Fulltime

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Data Management Analyst for Customer Information

Job Description

Job Responsibility

Requirements

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