Data Management Analyst for Customer Information Job at Aramark (Rockville)

Customer Data Analyst

You will extract, analyze, validate and report on the core CRM performance metri...

Location

United Kingdom , Borehamwood

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

Ability to analyze, interpret and mine disparate, raw data and identify actionable insights
Working knowledge of data integrity and visualizations tools
Excellent Excel skills
Excellent written/verbal communications skills
Proven ability to communicate the science of data simply to others to help educate on opportunities

Job Responsibility

Extract, analyze, validate and report on the core CRM performance metrics
Build insight from customer data across all channels
Manage and interrogate customer data
Develop insight aimed to inform decision making in acquisition and retention strategy
Drive customer lifetime value

What we offer

Fantastic benefits
Clear progression routes

Fulltime

Officer - Information Security Identity and Access Management (GIAM) – Analyst

An Identity and Access Management analyst is responsible for administering acces...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree/University degree of any course or equivalent experience
Consistently demonstrates clear and concise written and verbal communication in the English language
Aptitude to learn a number of applications and/or systems at a level which one can understand how to administer access
Utilize Microsoft applications to create and maintain files (MS Excel, MS Word)
Proven excellent customer relationship management skills
Basic understanding of data quality, information security and cyber security risk
Basic understanding of Windows desktop operating systems, Mainframe and Unix server, and/or databases
Basic understanding of password management tool (i.e. CyberArk)

Job Responsibility

Demonstrate an understanding of the security layer managed through access administration in the different systems
Support Global Identity and Access Management (GIAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support
Learn the process modules on administering access in multiple supported systems
Complete access-related customer requests within operational thresholds on timeliness and accuracy
Provide troubleshooting support on system access related issues
Handle customer interactions in a manner adhering to the customer service guidelines
Provide on-call support as needed and scheduled support during weekends and public holidays on some occasion
Have good team working skills and ability to work in a fast-paced and high-volume operations
Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written
Identify potential opportunities and concern to raise to the manager's attention

What we offer

Global Benefits
Career development opportunities at all stages of your career
Commitment to diversity and inclusion
Respect for others and promotion based on merit
Opportunities for personal development

Fulltime

Configuration Management Analyst

The Configuration Management (CM) Analyst/Engineer is responsible for establishi...

Location

United States , West Chester

Salary:

Not provided

3dB Labs

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Computer Science, Information Systems, or related technical discipline (or equivalent experience)
8+ years of experience in configuration management, data management, or related engineering disciplines in a defense, aerospace, or government contracting environment
Experience supporting Government programs requiring configuration control of hardware and software baselines
Familiarity with systems engineering processes, design documentation, and product lifecycle management
Thorough understanding of configuration management principles, processes, and best practices across hardware and software systems
Working knowledge of DoD and industry configuration standards such as MIL-HDBK-61A, EIA-649, and ISO 10007
Experience implementing and managing CM tools (e.g., SolidWorks PDM, Windchill, PTC Integrity, JIRA, DOORS, Git, or equivalent)
Strong analytical, documentation, and organizational skills with attention to detail and traceability
Ability to interface effectively with engineering, quality assurance, program management, suppliers, and customers
Familiarity with document control practices, data management, and technical data package (TDP) requirements

Job Responsibility

Develop, implement, and maintain the company’s Configuration Management Plan (CMP)
Define configuration management policies, procedures, and tools
Establish and manage configuration identification baselines
Assign and maintain configuration item (CI) identifiers, part numbers, and document control numbers
Administer the Engineering Change Control (ECC) and Change Control Board (CCB) processes
Maintain complete and accurate records of configuration data
Prepare and deliver required configuration status accounting (CSA) reports
Plan, coordinate, and support configuration audits (FCA, PCA)
Control the creation, review, approval, release, and distribution of technical data, drawings, and software documentation
Maintain the configuration management database or digital repository

Fulltime

Hardware Asset Management Analyst

We are seeking an experienced Hardware Asset Manager to oversee the enterprise-w...

Location

United States , Omaha

Salary:

Not provided

Apex Systems

Expiration Date

Until further notice

Requirements

5+ years of experience in hardware asset management, with an associate’s or bachelor’s degree, or equivalent experience
Experience with asset management tools such as ServiceNow, SCCM, and Intune
Full PC Life Cycle Management Experience
Familiarity with hardware vendors and their products, including Dell, HP, Cisco, and Apple
Solid understanding of IT Asset Management hardware management policies, procedures, and practices
Experience using asset management tools for hardware reconciliation and manual data reconciliation
Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience
Strong organizational skills to manage multiple engagements simultaneously
Experience with data analysis tools including Excel and Power BI
Familiarity with contract/agreement review and accurate interpretation

Job Responsibility

Populate hardware asset data into the asset tracking system, including procurement data, contract data, warranty information, and all related financial information
Review and analyze hardware contracts and maintenance agreements to establish entitlements
Validate data between all systems of record and the asset management tool
Prepare and distribute pre-defined and ad-hoc reports
identify and recommend hardware for potential replacement or upgrades
Perform asset deployment versus entitlement reconciliations to identify over and under-utilization by product
Provide data insights for hardware agreement renewals, negotiation, and procurement decisions, including ROI and cost avoidance
Monitor and alert stakeholders to changes in hardware warranty terms and conditions
Track hardware entitlement data related to projects and resolve discrepancies to maintain data integrity
Identify and report potential issues with the asset tracking tool and supporting systems

What we offer

medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with a company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
corporate discount savings program and other discounts
on-demand training program
access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
certification discounts and other perks to associations that include CompTIA and IIBA
dedicated customer service team

Voice of the Customer (VOC) Analyst

The Voice of the Customer (VoC) Analyst will be instrumental in understanding an...

Location

United States , Hingham

Salary:

65000.00 - 80000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

5+ years of experience in a similar role, preferably within a multi-brand or retail environment
Experience in collecting, analyzing, and interpreting customer feedback data
Experience with Customer Experience Platforms such as InMoment, Medallia and Qualtrics
Strong analytical and problem-solving skills with the ability to mine data across numerous touchpoints
Experience with VoC platforms, survey methodologies, text analytics and sentiment analysis tools
Proficiency is data visualization for story-telling reporting
A desire to understand the why’s in the data and an innate sense of curiosity
Passion for the customer
Strong communication skills and presentation skills (verbal and written) with the ability to effectively convey complex information to diverse audiences
Self-starter who will work independently and manage multiple projects simultaneously

Job Responsibility

Customer Feedback Collection: Manage daily function and file transfer verification of data to the CSAT/Voice of Customer program for KWG brands while ensuring optimization of the collection of customer feedback through surveys (e.g., transactional, post-interaction), online reviews, social media listening, and other relevant channels
Ensures data integrity and accuracy is achieved through regular audits and validation checks
Attend regular Voc meetings with KWG business partners to understand challenges within the businesses and incorporate quantitative and qualitive data into Voc reporting
Data Analysis and Interpretation: Analyze large datasets of structured and unstructured customer feedback using statistical tools and qualitative analysis techniques
Identify key themes, trends, and drivers of customer satisfaction and dissatisfaction across brands and channels
Develop and validate analytical models to predict customer behavior and identify areas for improvement
Reporting and Visualization: Assist in the design and development of regular and ad-hoc reports and dashboards on customer satisfaction (CSAT), and other relevant VoC metrics for stores, contact centers, and e-commerce platforms for each brand
Actionable Insights and Recommendations: Translate data insights into practical recommendations for improving customer experience, operational efficiency, and service quality across all channels and brands
Stakeholder Collaboration: Partner with business leaders and stakeholders to understand their specific needs and provide tailored VoC insights
Tool and Technology Management: Create, manage and track tickets with VoC providers for any issues/reporting requests

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Customer Success Manager

We are seeking a strategic and results-oriented Customer Success Manager (CSM) t...

Location

India

Salary:

Not provided

Bluecore

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, or a related field
2-4+ years of experience in customer success, account management, or a similar client-facing role
Experience working with enterprise-level retail clients with complex marketing programs
Proven ability to develop and implement strategies that drive measurable results for clients
Strong analytical skills with experience interpreting data and providing actionable recommendations
Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization
Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders
Experience working cross-functionally with technical, strategic, and data teams to deliver client success
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
High proficiency using spreadsheets (MS Excel, Google Sheets) and creating presentations (MS Powerpoint, Google Slides) for client deliverables

Job Responsibility

Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies
Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes
Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success
Partner with clients to define success metrics and establish performance benchmarks for their marketing programs
Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement
Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities
Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results
Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks
Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives
Share best practices and industry trends to help clients innovate and stay ahead in their markets

What we offer

We are committed to fair hiring practices and to building a welcoming environment for all team members
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment

Identity and Access Management (IAM) Analyst

An Identity and Access Management Analyst is responsible for administering acces...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree/University degree of any course or equivalent experience
Consistently demonstrates clear and concise written and verbal communication in the English language
Aptitude to learn a number of applications and/or systems at a level which one can understand how to administer access
Utilize Microsoft applications to create and maintain files (MS Excel, MS Word)
Proven excellent customer relationship management skills
Basic understanding of data quality, information security, and cyber security risk
Basic understanding of Windows desktop operating systems, Mainframe, Unix server, and/or databases
Basic understanding of password management tool (i.e. CyberArk)

Job Responsibility

Administer access within a variety of banking applications and systems
Manage roles and access privileges within compliance to the set information security policies and standards
Support Identity and Access Management (IAM) operation including weekends and public holidays on a rotational basis
Learn the process modules on administering access in multiple supported systems
Complete access-related customer requests within operational thresholds on timeliness and accuracy
Provide troubleshooting support on system access related issues
Handle customer interactions in a manner adhering to the customer service guidelines
Provide on-call support as needed and scheduled support during weekends and public holidays on some occasion
Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written
Identify potential opportunities and concern to raise to the manager's attention

What we offer

Build a career in operations and technology by learning how our people, process and technology enable business and enhance security
Network with professionals around the globe as we collaborate across functions and geography

Fulltime

Identity and Access Management Analyst

The Identity and Access Management Analyst is responsible for fulfilling access ...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree holder and minimum of 4+ years of experience in an Information Security role or related field with service delivery and customer relationship management
Complex application or system knowledge
Interprets the principle of Information Security concepts and policies and ability to apply into day-to-day work
Demonstrate an understanding of the risk associated with cyber security and the controls set in place to manage risk in identity and access management
Proven use of discretion and sound judgment on handling of information with subject to sensitivity
Flexibility to work in various shift to provide on-call, holiday and/or weekend support on a periodic frequency
Proven capability to work within a team, seeks the input of others and greets change with optimism, curiosity and resilience, ability to manage multiple priorities and adjust to evolving work needs
Understand and relates own goals to Citi, business' and teams', create SMART goals and demonstrate accountability to achieve them
Consistently demonstrate clear and concise written and verbal communication in the English language as well as sensitive to audience diversity
Strong analytical skills and proven ability to use (Citi) Lean methodology to identify process improvements

Job Responsibility

Fulfill access requests within a variety of banking applications and infrastructure systems
Manage user roles and access privileges within compliance of set information security policies and standards
Support operations including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support
Handle all kinds complex requests and issues independently by having a good understanding of security administration processes, practices, and policies
Lead resolution of severity issue, identify root cause and come up with corrective action plan to prevent recurrence while providing update to relevant parties
Represent IAM Service Delivery in compliance calls and walkthroughs with audit
provide related audit deliverables in timely manner and ability to analyze and make the right judgment over accuracy, completeness, soundness of information being provided
Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned
Ensure completion of Marketplace requests, troubleshooting incident issues, closure of compliance-related action items and housekeeping tasks are done within operational and controls thresholds at an individual and team level
Understand Continuity of Business and supports its application to IAM processes by maintaining resources like process control document up-to-date, ISA accesses, etc. within applications in scope of support

Fulltime

Data Management Analyst for Customer Information

Aramark

Location:
United States , Rockville

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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