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Data Governance & Service Continuity Specialist

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Vodafone

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking an experienced Data Governance professional with strong expertise in IT Service Management to support data quality, service continuity, and operational excellence. The role requires hands‑on experience across data governance practices, GCP resource knowledge, and end‑to‑end Incident and Change Management. The individual will work across functional teams, ensuring standardised processes, compliance, and effective stakeholder engagement within a global operating model.

Job Responsibility:

  • Design and implement governance frameworks to maintain data quality, consistency, and security
  • Standardise and simplify data management processes through cross‑functional collaboration
  • Monitor governance activities, reporting compliance and gaps to relevant stakeholders
  • Lead and coordinate major incidents, ensuring rapid resolution and minimal business disruption
  • Participate in Major Incident reviews and Change Advisory Board sessions
  • Review, monitor, and report on incident trends, ensuring alignment with ITSM procedures
  • Plan, schedule, and assess changes to mitigate risks and reduce operational impact
  • Engage with cross‑functional partners for resource planning, consultation, and implementation
  • Identify conflicts in change requests and ensure adherence to established change processes
  • Operate collaboratively within a global team environment
  • Contribute towards continuous improvement and process simplification initiatives
  • Uphold Vodafone Way behaviours including speed, simplicity, innovation, and customer‑first mindset

Requirements:

  • 4–8 years of experience in Data Governance and IT Service Management
  • Strong analytical and problem‑solving approach with proficiency in Google Cloud Platform
  • Skilled in incident and change processes with prior experience in service operations
  • Excellent verbal and written communication skills in English
  • Ability to identify risks early, escalate appropriately, and respond quickly to operational challenges
  • Team‑oriented with a focus on continuous improvement and collaborative delivery
  • Graduate or Post‑graduate qualification in engineering or related technical discipline
  • Valid Indian passport with rare travel requirements

Nice to have:

  • Preferred qualifications: ITIL certification
  • exposure to telecom domain
  • experience in large global organisations
What we offer:
  • Opportunity to contribute to high‑impact global data governance and service continuity initiatives
  • Exposure to GCP-based enterprise systems and advanced ITSM practices
  • Work within a collaborative global environment focused on innovation, customer value, and continuous improvement
  • Experience in working across multi‑functional and multi‑market teams within a global telecom ecosystem

Additional Information:

Job Posted:
January 31, 2026

Work Type:
Hybrid work
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