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Wilson James Logo Wilson James · IT - Administration

Data Facilitator

United Kingdom, London Employment contract 14.80 GBP / Hour · Job Posted June 03, 2026
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Job Description

We're looking for a detail-focused and proactive Data Facilitator to join a critical operational team at Heathrow Airport. This role plays a key part in ensuring security queue performance meets Civil Aviation Authority (CAA) standards, contributing directly to passenger experience and airport efficiency. Working within a dynamic environment, you'll use CCTV systems and data tools to monitor, record, and report queue times across multiple terminals—helping to maintain service quality and compliance across one of the world's busiest airports.

Job Responsibility

  • Monitor live CCTV feeds to track and record security queue times across designated terminals and areas
  • Conduct retrospective reviews of queue performance, ensuring all data is entered accurately within required timeframes
  • Maintain and update operational systems (OPM) with queue time data and performance records
  • Escalate queue time breaches (over 10 minutes) promptly to the Airport Operations Centre
  • Respond to requests for queue time reviews within agreed service levels
  • Report and log CCTV faults or technical issues to ensure continuous system reliability
  • Support a professional and collaborative working environment, maintaining high standards of customer service
  • Remain vigilant to security risks, escalating concerns appropriately and supporting safety procedures

Requirements

  • Experience working with CCTV monitoring in a live operational environment
  • Attention to detail with the ability to accurately record and analyse data
  • Clear and professional communication skills, both written and verbal
  • Ability to work under pressure and respond quickly to operational needs
  • Basic IT skills, including data input and confidence using operational systems
  • Good numeracy skills and ability to work with time-based performance data
  • Reliable, punctual, and able to maintain high standards of professionalism and presentation
  • Strong teamwork skills with the ability to remain calm and professional in a busy public-facing environment

What we offer

  • Annual leave entitlement of 5.6 weeks
  • Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
  • Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
  • Health and Wellbeing – Life assurance scheme, access to mental health support specialists
  • Access to an Online GP for you and your dependents
  • Financial support
  • Discounts on hundreds of retail sites
  • Cycle to Work scheme
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