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We are looking for an Data Entry Specialist to join a collaborative team in Michigan. This contract-to-permanent opportunity is well suited for someone who enjoys balancing customer communication with accurate financial processing in a fast-paced setting. The person in this role will support receivables activity, maintain account accuracy, and help strengthen the overall payment collection process.
Job Responsibility:
Manage incoming payments, apply cash accurately, and maintain up-to-date customer account records
Contact customers by phone and email to follow up on outstanding balances and resolve payment issues professionally
Review aging reports regularly and take timely action to reduce past-due accounts
Enter financial and customer information with a high degree of accuracy while keeping documentation organized
Reconcile bank-related transactions and investigate discrepancies to ensure proper posting
Use Microsoft Excel to track receivable activity, prepare reports, and support account analysis
Respond to customer billing questions with professionalism and strong phone etiquette
Partner with internal team members to address account concerns and improve collection results
Requirements:
Previous experience in accounts receivable, collections, or a related accounting support position
Strong customer service skills with confidence handling a high volume of phone-based communication
Working knowledge of consumer collections practices and account follow-up procedures
Proficiency in Microsoft Excel and comfort using spreadsheets to organize and review data
Accurate data entry skills with close attention to detail and consistency
Experience processing or reviewing bank transactions and payment-related activity
Clear verbal and written communication skills with a detail-focused approach to customer interactions