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Doctoralia is the leading global platform in Spain's digital health sector, dedicated to seamlessly connecting patients with healthcare professionals. Through our innovative marketplace and mobile app, we empower users to search for professionals and clinics in the private sector easily, read insightful patient reviews, check availability, and book online with just a few clicks. Since joining the Docplanner group in 2017, a multinational pioneer in over 13 markets and 8 global offices, we have achieved remarkable milestones. With seven successful funding rounds backed by esteemed investors like One Peak Partners and Goldman Sachs, along with 10 strategic mergers and acquisitions, we are preparing for an exciting IPO opportunity in the next 2-3 years. Docplanner is the world's foremost marketplace for doctors and patients, driven by a passionate team of over 2,800 dedicated individuals. Our mission is simple: to make the healthcare experience more human.
Job Responsibility:
Execute Data Migration: Manage the end-to-end migration of data from client-provided files (ranging from simple to highly complex) into our SaaS environment
Technical Support & Troubleshooting: Provide high-level support to internal employees and clients by resolving data import-related issues and documenting processes
Process Improvement & Scripting: Identify operational bottlenecks and create innovative solutions (including developing scripts in Python or R) to enhance efficiency, customer satisfaction, and team productivity
Quality Assurance: Identify and report bugs in the internal Import Tool, tracking progress with the Product team until final resolution
Data Security: Ensure strict data security and confidentiality by adhering to compliance policies and best practices
Collaboration: Actively collaborate with the team to solve complex problems and test/validate new solutions, offering constructive feedback for continuous improvement
Requirements:
2+ years of experience in data-centric roles, technical support, or implementation requiring extensive technical knowledge
Advanced SQL: Ability to query and manipulate complex datasets
Advanced Excel: Proficiency in handling large data volumes and complex formulas
Programming Logic: Knowledge of logic is essential
familiarity with Python or R is highly preferred for scripting and automation
Intermediate English (Written and Spoken)
Problem Solving: Strong capability to handle highly complex files and resolve critical issues
Nice to have:
Assertive Communication: We are looking for someone who communicates clearly and assertively. You must be comfortable managing expectations and collaborating with multiple stakeholders and direct clients
Analytical Mindset: You possess a deep analytical approach to diagnosing the root cause of data discrepancies and business challenges
Proactivity & Ownership: You are a self-starter with a sense of urgency. You don’t just report problems
you anticipate them and propose solutions before they impact the client
SaaS Experience: Previous experience working in a fast-paced SaaS company
What we offer:
Private health insurance paid by the company
A day off for your birthday to spend time with your loved ones
Free language-of-your-choice lessons (to choose among DP languages)
Unlimited access to the iFeel chat for mental health and emotional well-being support
Hybrid work model with a minimum presence of 1 day a week from our offices in Barcelona
A corporate rate with Wellhub (ex-Gympass) for access to various fitness centers worldwide, anytime you want
Contribution towards your WiFi in your monthly payroll