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We are looking for a dedicated Data Entry Professional to join our team in Carol Stream, Illinois. In this contract-to-permanent position, you will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will excel in communication, problem-solving, and multitasking within a fast-paced environment.
Job Responsibility:
Respond promptly to customer inquiries via digital communications while providing accurate information and solutions
Process orders efficiently and ensure all data is accurately entered into the system
Utilize Office tools to create reports, update records, and manage correspondence
Maintain a positive and empathetic approach when interacting with customers
Collaborate with team members to resolve issues and improve service delivery
Monitor order status and proactively communicate updates to customers
Calculate and verify basic math figures related to orders and invoices
Identify opportunities to enhance customer satisfaction and provide feedback to the team
Adhere to company policies and procedures to ensure consistent service quality
Requirements:
Proven experience in customer service roles, demonstrating professionalism and a customer-focused attitude
Proficiency in Office applications, including Word, Excel, and Outlook
Strong communication skills, both verbal and written, with attention to detail
Ability to handle inbound and outbound calls effectively and professionally
Familiarity with order entry systems and processes
Solid problem-solving skills and the ability to multitask in a fast-paced environment
Basic math skills for calculating figures related to orders and transactions
A team-oriented mindset with a commitment to delivering exceptional service